Cleaning Operations Manager

EK99 PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A cleaning service provider in Singapore is seeking an Operational Management professional to oversee daily operations, manage cleaning processes, and ensure quality and compliance. This role requires strong leadership, organizational, and problem-solving skills alongside a keen attention to detail and safety knowledge. Ideal candidates will excel in communication and customer service.

Responsibilities

• Oversee daily cleaning operations, ensuring efficiency and standard compliance.
• Plan and schedule cleaning activities, including manpower and equipment.
• Manage and optimize cleaning processes to improve efficiency.
• Monitor cleaning staff and contractors' performance.
• Ensure compliance with regulations and safety standards.
• Manage cleaning equipment and supplies.
• Develop and implement cleaning programs and procedures.
• Prepare and manage budgets for cleaning operations.
• Liaise with clients to address concerns and ensure satisfaction.

Skills

Leadership and Management

Organizational Skills

Problem-Solving Skills

Attention to Detail

Knowledge of Cleaning Procedures and Equipment

Safety Knowledge

Communication Skills

Customer Service Skills

Job description

Operational Management

• Oversee daily cleaning operations, ensuring tasks are completed efficiently and to required standards.
• Plan and schedule cleaning activities, including manpower and equipment allocation.
• Manage and optimize cleaning processes to improve efficiency and reduce costs.
• Monitor and evaluate the performance of cleaning staff and contractors.
• Ensure compliance with relevant regulations and safety standards.
• Manage and maintain cleaning equipment and supplies.
• Develop and implement cleaning programs and procedures.
• Prepare and manage budgets for cleaning operations.
• Liaise with clients to address concerns and ensure satisfaction.

Quality Control

• Conduct regular quality checks to ensure cleaning standards are maintained.
• Identify areas for improvement and implement necessary changes.
• Respond to client feedback and complaints promptly and effectively.

Safety and Compliance

• Ensure that all cleaning staff adhere to safety protocols and procedures.
• Conduct regular safety inspections and address any hazards promptly.
• Stay up-to-date with relevant regulations and industry standards.

Required Skills

• Leadership and Management – Strong leadership, communication, and interpersonal skills to motivate and manage a team.
• Organizational Skills – Excellent organizational skills to plan, schedule, and manage cleaning operations effectively.
• Problem-Solving Skills – Ability to identify and resolve problems quickly and efficiently.
• Attention to Detail – Keen eye for detail to ensure cleaning standards are maintained.
• Knowledge of Cleaning Procedures and Equipment – Familiarity with various cleaning methods, equipment, and chemicals.
• Safety Knowledge – Thorough understanding of safety regulations and procedures.
• Communication Skills – Excellent communication skills to interact with clients, staff, and stakeholders.
• Customer Service Skills – Ability to provide excellent customer service to maintain client satisfaction.