CLEANING OPERATIONS MANAGER

ALL CLENZ HOMES PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A cleaning service company in Singapore is seeking an experienced Operations Manager to oversee daily operations, manage staff, and ensure quality control. The ideal candidate has at least 3 years of experience in cleaning operations and strong leadership skills. Responsibilities include conducting site inspections, managing client relations, and ensuring compliance with safety regulations. This role offers opportunities for career growth in a supportive environment.

Qualifications

• Minimum 3 years of experience in cleaning operations or facility management.
• Prior team management experience is a must.
• Relevant work experience can substitute formal education.

Responsibilities

• Manage cleaning teams across multiple sites.
• Schedule staff shifts and resolve conflicts.
• Conduct regular site inspections for quality control.
• Serve as the main contact for clients.
• Manage inventory of cleaning supplies and tools.
• Ensure operations comply with safety regulations.
• Prepare operational and incident reports.

Skills

Leadership and interpersonal skills

Organizational and time management abilities

Multitasking under pressure

Proficient in MS Office/scheduling tools

Good communication in English

Knowledge of cleaning machines and chemicals

Education

Diploma in Facilities Management, Hospitality, Business Administration

Job description

Key Responsibilities:

• Oversee Daily Operations
  Manage and supervise cleaning teams across multiple sites to ensure service delivery meets contractual obligations and company standards.
• Staff Management
  Schedule staff shifts, manage attendance, resolve conflicts, and ensure sufficient manpower deployment. Assist in hiring, training, and onboarding new cleaners.
• Quality Control
  Conduct regular site inspections and audits to maintain cleaning standards. Address any service gaps or quality issues promptly.
• Client Relations
  Serve as the main point of contact for clients regarding operational matters. Handle feedback, resolve issues, and ensure client satisfaction.
• Inventory & Equipment
  Manage inventory of cleaning supplies, tools, and machinery. Ensure equipment is well-maintained and operational.
• Compliance & Safety
  Ensure all operations comply with workplace safety, environmental, and health regulations. Conduct regular risk assessments and enforce safety protocols.
• Reporting
  Prepare operational reports, manpower deployment summaries, and incident logs. Provide insights and recommendations to improve service efficiency.

Requirements:

• Experience
  Minimum 3 years of experience in cleaning operations or facility management. Prior team management experience is a must.
• Education
  Diploma in Facilities Management, Hospitality, Business Administration, or relevant field. Relevant work experience can be considered in place of formal education.
• Skills & Attributes
  Strong leadership and interpersonal skills
  Excellent organizational and time management abilities
  Ability to multitask and work under pressure
  Proficient in MS Office / scheduling tools
  Good communication in English (additional languages a bonus)
  Knowledge of cleaning machines, chemicals, and best practices
• Others
  Willing to travel between sites
  Able to work on weekends or public holidays if needed
  Possess own transport is an advantage