Claims Specialist (Travel Claims) #EEF

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a claims manager in Singapore to oversee the claims process, liaise with policyholders and various stakeholders, and train assistants. The ideal candidate will have experience in claims management and possess strong communication skills. This role includes field visits and periodic file reviews to ensure timely recovery of claims, making it essential to have proactive problem-solving abilities.

Responsibilities

• Liaise with policyholders and intermediaries.
• Train and guide assistants.
• Manage and process claims within service benchmarks.
• Ensure reserves are updated timely.
• Advise underwriters on claims handling issues.
• Visit clients’ offices for inspections.
• Review files periodically.
• Pursue and follow up on recovery claims.
• Perform additional duties as instructed.

Job description

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies, etc.
• Train and guide assistants in their support role.
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols
• Ensure reserves are provided or updated in a timely and realistic manner
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement
• Visit clients’ offices/attend MOM meetings/site inspection as and when required
• Periodic review of files, as and when required
• Ensure recovery claims are pursued and followed up periodically
• Any other duty or assignment as and when instructed by the superior.

Elsa Fontanne (CEI No. R24124496)

Recruitment Consultant

Email Address: [e-mail]

WhatsApp: [phone]

Telegram: @Elsa_Fontanne

Recruit Express Pte Ltd / EA Licence No: 99C4599

We regret only shortlisted candidates will be contacted