Claims Assessor

Manulife; Singapore; Hybrid; SGD 60,000 - 80,000; Full time

Job summary

A leading insurance provider in Singapore is looking for a Claims professional to manage life claims efficiently. Candidates should have a degree in Insurance/Biomedicine/Nursing and at least 5 years of relevant experience. The role requires strong analytical skills, attention to detail, and the ability to work collaboratively with various stakeholders. Emphasis on integrity and accountability is crucial. Opportunities for growth and a hybrid work model are offered.

Benefits

Flexible work environment

Career growth opportunities

Inclusive workplace culture

Qualifications

• Minimum 5 years of experience in Life insurance claims.
• Possess professional certification in Life Insurance/ LOMA/ ICA (Preferred).
• Reliable and self-motivated with a strong sense of accountability.

Responsibilities

• Handle life claims from initial notification to resolution.
• Review and evaluate documentation to determine coverage and liability.
• Conduct investigations to rule out non-disclosures or fraud.

Skills

Analytical skills

Attention to detail

Proactivity

Communication skills

Interpersonal skills

Education

Diploma/ Degree in Insurance or Biomedicine or Nursing

Job description

The Claims department plays a critical role in upholding the insurer’s promise to its policyholders-ensuring that valid claims are assessed and settled promptly, fairly and in accordance with policy terms, regulatory standards, and company values.

The successful candidate will be responsible for handling life claims, ensuring that all assessments and settlements are conducted in a fair, timely, and accurate manner. This position requires an individual who is analytical, proactive, meticulous and forward thinking in handling the claims rather than just executing the status quo. Logical thinking and a sharp eye for detail is critical to this role. The ideal candidate is reliable, self-motivated and willing to take ownership of outcomes.

Position Responsibilities:

• To handle life claims cases from initial notification through to final resolution, ensuring compliance with internal policies and regulatory requirements
• To review and evaluate all relevant documentation, including policy terms, reports, and supporting evidence to determine coverage, liability, and payout computation
• To conduct investigations with external parties to rule out non-disclosures or fraudulent cases
• To liaise effectively with internal stakeholders (underwriting, legal, finance, operations) and external parties (policyholders, agency force, reinsurers)
• To provide timely & accurate data reporting to management, regulatory bodies and regional office, such as statistics updates on all admitted, paid claims and/or declined claims, to Actuarial for LIA, Regional Office, etc

Service Standard

• To meet timely service standard, compliance to regulatory guidelines and continuous update of procedural changes required from time to time
• To follow-up on claims matters, such as outstanding documents, medical reports, police reports, clinics/ hospitals reply etc

Projects & Others

• To identify and recommend improvements to enhance claims processes, systems and operational efficiencies
• To assist Head of Claims in any projects or department initiatives from time to time or any related business transaction appointment as the situation may be

Required Qualifications:

• Diploma/ Degree, preferable in Insurance or Biomedicine or Nursing
• Minimum 5 years of experience in Life (Experience in health claims assessment will be an advantage, but not mandatory)
• Possess professional certification in Life Insurance/ LOMA/ ICA (Preferred)
• High level of integrity and accountability
• Willingness to learn and adapt to new processes, systems with a continuous learning mindset
• Great people skills; ability to build good rapport with different stakeholders and bond well within the team
• Good writing skills

When you join our team:

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite http://www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a [e-mail] .

Modalidades de Trabajo

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