Childcare Concierge & Client Success Manager

AUNTY PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A childcare platform in Singapore seeks a Customer Account Manager to build relationships with families and ensure smooth coordination with nannies. This role requires strong communication skills and a sales-minded approach, focusing on client needs and satisfaction. Responsibilities include managing client accounts, coordinating bookings, and identifying upselling opportunities. The ideal candidate is resourceful, proactive, and enjoys problem-solving. Join a fast-growing startup redefining childcare accessibility.

Qualifications

• Strong communicator with a warm and professional manner.
• Sales-minded with a focus on service excellence.
• Resourceful, proactive, and highly organised.

Responsibilities

• Speak with clients to understand their childcare needs.
• Coordinate with sitters on availability and bookings.
• Provide timely replacements when sitters are unavailable.
• Manage client accounts and follow up on feedback.
• Convert enquiries to confirmed bookings.
• Identify upselling opportunities to grow client value.
• Support operational and administrative tasks.
• Collaborate with the team to improve client experience.

Skills

Strong communicator

Sales-minded

Resourceful

Proactive

Highly organised

Job description

A childcare platform in Singapore seeks a Customer Account Manager to build relationships with families and ensure smooth coordination with nannies. This role requires strong communication skills and a sales-minded approach, focusing on client needs and satisfaction. Responsibilities include managing client accounts, coordinating bookings, and identifying upselling opportunities. The ideal candidate is resourceful, proactive, and enjoys problem-solving. Join a fast-growing startup redefining childcare accessibility.