Chief Operations Leader - Hybrid, Customer-Centric Growth

Manulife; Singapore; Hybrid; SGD 130,000 - 160,000; Full time

Job summary

A leading financial services provider in Singapore seeks a senior leader to drive improvements in service delivery and develop customer-focused processes. The successful candidate will need 15 years of industry experience, including 10 years in management roles, and will account for operational functions and business transformation initiatives within the company. A collaborative working environment is promoted, with flexible working arrangements available.

Benefits

Flexible working environment

Support for career growth

Inclusive workplace culture

Qualifications

• 15 years of experience in Insurance including 10 years of managerial exposure.
• Demonstrated success in leading cross-functional teams.
• Experience in process improvement and reengineering.

Responsibilities

• Define and drive improvements in service delivery.
• Provide leadership to develop customer-centric processes.
• Accountable for Business Transformation and Operations functions.

Skills

Leadership ability

Managerial skills

Effective communication

Job description

A leading financial services provider in Singapore seeks a senior leader to drive improvements in service delivery and develop customer-focused processes. The successful candidate will need 15 years of industry experience, including 10 years in management roles, and will account for operational functions and business transformation initiatives within the company. A collaborative working environment is promoted, with flexible working arrangements available.