CHIEF OPERATING OFFICER

State Bank of India, Singapore; Singapore; On-site; SGD 100,000 - 150,000; Full time

Job summary

A leading financial institution in Singapore seeks an experienced banking professional with 15-20 years of experience, including at least 5 years in branch management. Responsibilities include monitoring Treasury Back office functions, ensuring compliance with policies, and coordinating between IT and Operations teams. The ideal candidate will possess strong management skills, financial compliance knowledge, and proficiency in Microsoft applications. This role offers a chance to significantly impact operational efficiency within the organization.

Qualifications

• 15-20 years of banking experience with 5 years in branch management.
• Strong understanding of banking systems, processes, and products.
• Proficient in Microsoft Excel, Word, and PowerPoint.

Responsibilities

• Monitor Treasury Back office activities and regulatory submissions.
• Ensure compliance with policies and procedural standards.
• Coordinate efficiently between IT and Operations departments.

Skills

Banking experience

Financial compliance

Management skills

Analytical mindset

Communication skills

Knowledge of Microsoft applications

Education

Degree or equivalent, preferably in Banking

Job description

Job Description

• Monitoring of Treasury Back office - Settlements, SWIFT Communication Room, Remittances, clearing, retail& corporate liabilities, Alternate channels, Retail assets and call centre.
• Accurate and timely submission of various regulatory, Head Office, Internal reporting/activities in respect of the Treasury Back office, ATMs, Branches, etc - Monthly/ Quarterly/ Half Yearly and Annually.
• Review of key processes such as Mortgage Loan Process, ATM/POS reconciliation process, Clearing Process,Remittance Process, Settlement Process, Customer Acceptance Process, Cash Department Procedures, Process for SMA/ NPA follow up in Retail Loans etc and setting up of new processes, to reduce operational risk/ cost and improve service delivery.
• Efficient credit delivery of retail loans including underwriting of retail loans and presenting to Credit Committees.
• Close co-ordination between IT Dept. and Operations Dept.
• Review of key Policies such as Deposit Policy, Complaint Management Policy, Security Policy & RecordRetention Policy.
• To be associated with development of new products and services by Retail BU.
• To ensure that the branches are run in strict compliance with laid down policies and procedures.
• To ensure that all disputes/ complaints are resolved within TAT and systemic remedial measures are taken.
• Reviewing of job-profile of employees in O&S department to ensure proper allocation, streamlinework-flows and maximize operational efficiency.
• To ensure developing skills of operating staff to ensure effective delivery of services.
• To ensure quarterly monitoring of material Outsourcing arrangements. Annual Review of Third party Service providers.
• To monitor individual and team performance and ensure KPIs are met to achieve organisational objectives, operational efficiency and teamwork.
• Ensure timely reconciliation of office accounts, Nostro entries, ATM Suspense entries.
• To ensure to attend to Internal and External Audits and rectification of deficiencies pointed out.
• Ensure smooth functioning of the Premises Department including timely execution of New lease agreements, renewal of lease agreements, insurance cover for banks assets and other liabilities.

Requirements

• Qualification Degree or equivalent, preference will be given to those who have done courses related to Banking.
• Banking experience of continuous 15 to 20 years out of which minimum Branch Banking experience of 5 years in area of branch management.
• Strong understanding of financial compliance.
• Sound knowledge of banking systems/processes/procedures.
• Sound knowledge of banking/financial products.
• Good management skills and analytical mindset, one who can effectively analyse a situation and make decisions to address issues/problem.
• Excellent communication and inter personal skills with the ability to Interact with all levels of staff and top management.
• Sound knowledge of Microsoft applications: Excel/Word/PowerPoint.