Chief Operating Officer

Mapped; Singapore; On-site; SGD 150,000 - 200,000; Full time

Job summary

A fast-growing Quick Service Restaurant group in Singapore is seeking an experienced Chief Operating Officer / Head of Operations. This role will focus on enhancing operational systems, improving profitability, and scaling outlet performance. Candidates should have at least 10 years of QSR experience, ideally with brands like McDonald’s or Subway. The position offers an exceptional opportunity to contribute to a dynamic leadership team during a pivotal expansion phase.

Qualifications

• Minimum 10 years’ experience in Quick Service Restaurant operation or similar Franchise model.
• Proven ability to lead multi-unit operations and scale new concepts.
• Excellent communication and team-building skills.

Responsibilities

• Lead all aspects of business operations.
• Drive operational excellence and manage margins.
• Oversee outlet operations and franchise readiness.
• Execute strategies to drive brand visibility.

Skills

Operational excellence

Cost optimization

Team leadership

Stakeholder management

Analytical mindset

Communication skills

Job description

Company Overview

Our client is a fast-growing Quick Service Restaurant (QSR) group redefining the way consumers experience convenient, high-quality food. With a strong creative brand identity and ambitious expansion plans across Singapore and the region, the company is building a leadership team to drive operational excellence and long-term scalability.

Job Summary

We are seeking an experienced and commercially driven Chief Operating Officer / Head of Operations to lead the business through its next phase of growth. The role will be instrumental in strengthening operational systems, improving profitability, and scaling outlet performance as the company transitions to a fully dedicated management structure.

Responsibilities

• Lead all aspects of business operations and implement best-in‑class QSR standards across outlets.
• Drive operational excellence — managing margins, optimizing costs, and ensuring consistent customer satisfaction.
• Oversee outlet operations, workforce management, and franchise readiness.
• Develop and execute strategies to drive foot traffic and brand visibility through digital marketing, partnerships, and community activation.
• Partner closely with founders and senior leadership to align operational goals with the company’s creative and brand vision.
• Lead, mentor, and build high‑performing teams to deliver consistent execution and accountability.
• Manage P&L, forecasting, and financial performance to ensure sustainable growth.
• Champion a culture of innovation, quality, and operational discipline.

Requirements

• Minimum 10 years’ experience in Quick Service Restaurant (QSR) operation, or similar Franchise model. Prior experience in brands such as McDonald’s, KFC, Pizza Hut, Subway, or similar multi‑outlet concepts is highly advantageous.
• Proven ability to lead multi‑unit operations and scale new concepts or franchises.
• Strong commercial and analytical mindset with deep understanding of QSR metrics and performance drivers.
• Hands‑on leadership approach; able to balance strategic oversight with operational detail.
• Excellent communication, stakeholder management, and team‑building skills.
• Entrepreneurial spirit and adaptability in a fast‑moving, founder‑led environment.
• Open to senior profiles (COO or CEO‑track) — equity participation may be considered for candidates with relevant expertise.

This is an exceptional opportunity to join a high‑growth QSR group at a pivotal point in its expansion journey — driving both operational and commercial outcomes as part of a dynamic leadership team.

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