Checker Specialist & Admin

CAPITAL HUMAN RESOURCE MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A leading HR solutions provider in Singapore seeks a Checker Specialist, Admin to oversee warehouse and distribution operations. This role involves maintaining strong client relationships, resolving logistics challenges, and ensuring compliance with company policies. Candidates should have a diploma in Logistics or related fields and at least 2 years of customer service experience. Proficiency in logistics systems and communication skills are essential for success in this fast-paced environment.

Qualifications

• Minimum 2 years of customer service experience in logistics or supply chain.
• Proficient in logistics management systems and Microsoft Office Suite.
• Demonstrated ability to mentor and guide junior team members.

Responsibilities

• Lead client communications and manage inquiries.
• Resolve complex logistics challenges with internal teams.
• Monitor and track orders to ensure timely delivery.
• Provide updates on shipment status to customers.
• Identify and implement process improvements.

Skills

Customer service experience

Logistics operations

Problem-solving skills

Microsoft Office Suite

Strong communication skills

Education

Diploma in Logistics, Business Administration, Supply Chain Management

Tools

Logistics management systems

Job description

Company Overview / Employee Value Proposition

Welcome to Capital HRM. We are a One-stop Comprehensive Human Resource and Recruitment Solutions Provider for local conglomerates and multinational corporations within the Asia Pacific region. We believe Honesty, Integrity, and Consistency are key to success and strive to achieve value for all with maximum effort. Our team of dedicated and experienced consultants adheres to a strict policy of ethical and professional standards towards our clients and candidates alike to meet the aims of our business partners. People, Power, Future.

Job Summary

This 1-year renewable contract opportunity as a Checker Specialist, Admin at Capital Human Resource Management Pte. Ltd in the East Region involves overseeing warehouse and distribution operations to ensure efficient inventory management and customer service excellence.

Responsibilities

• Lead client communications by managing inquiries, complaints, and special requests to maintain strong client relationships and satisfaction
• Resolve complex logistics challenges by collaborating with warehouse, transportation, and internal teams to ensure smooth operations
• Monitor and track orders from initiation to final delivery, ensuring accuracy and timeliness of shipments
• Provide proactive updates to customers regarding shipment status and potential disruptions to enhance transparency
• Mentor and support junior customer service staff by delivering training and contributing to the development of standard operating procedures
• Identify and implement process improvements to optimize service performance and prepare detailed reports for management review
• Ensure strict compliance with company policies, service level agreements (SLAs), and relevant industry regulations to uphold operational standards

Preferred competencies and qualifications

• Diploma in Logistics, Business Administration, Supply Chain Management, or related field
• Minimum 2 years of customer service experience with a strong background in logistics, supply chain operations, and inventory management
• Proficient in logistics management systems and Microsoft Office Suite
• Strong written and verbal communication skills to effectively manage client relationships and collaborate with internal teams
• Demonstrated problem-solving skills with experience handling escalated or complex customer issues
• Ability to mentor and guide junior team members to foster professional growth
• Detail-oriented and highly organized to manage multiple priorities in a fast-paced environment

Hou Shenglong Kyan

Registration No.: R1435754

EA License No.: 19C9570