Channel Manager

Hilti (Canada) Corporation; Singapore; On-site; SGD 70,000 - 100,000; Full time

Job summary

A leading construction company is seeking a Channel Manager in Singapore to drive sustainable customer service and e-business channels. The role requires strong leadership skills and a commitment to process excellence. Ideal candidates will have a business degree, proficiency in MS Office and SAP, and a proven ability to lead teams. The company offers comprehensive training and career development opportunities.

Benefits

Ongoing training

Career mentoring

Opportunities for career movement

Qualifications

• Degree in business, supply chain, project management or other relevant field; MBA preferred.
• Proficient in MS Office and SAP.
• Strong customer orientation with a can-do attitude.
• Experience in identifying improvement areas.
• Proven ability to lead and implement change.
• High energy and self-motivated.
• Experience working in a multicultural environment.
• Ambition to develop a long-term career.

Responsibilities

• Grow and establish sustainable customer service and e-business channels.
• Develop strategies in line with marketing organization.
• Build and lead a high performing and inclusive team.
• Drive process improvements in collaboration with departments.
• Handle complex customer requests and drive resolution.

Skills

Customer orientation

Problem-solving

Change management

Leadership

Communication

Education

Degree in business or relevant field

MBA preferred

Tools

MS Office

SAP

Job description

Overview

We are looking for a high caliber Channel Manager with strong business acumen to unleash your high potential. Our people come from different backgrounds with a shared dedication to high performance and consistent results.

What does the role involve?

• Responsible for growing and establishing value adding sustainable customer service and e-business (Hilti Online, eb2b) channel in line with Market Organization strategy
• Derive a clear strategy for channels from Marting Organization market reach/marketing strategy with a roadmap of activities inclusive of customer engagement on Hilti Online in line with regional and global channel strategy
• Create a caring and performance-oriented environment by role modelling Hilti values, behaviors and attitudes. Demonstrate entrepreneurial leadership skills to be creative, take calculable risks, bring the best out of his/her team
• Build a high performing team and inclusive team, and develop your team members in their current role and beyond
• Achieve results by making yourself and your team accountable for their actions
• Continuous Improvement Process (CIP) by initiating and driving ongoing process improvements in collaboration with other departments
• Responsible for execution of Internal controls (ICS) for customer service
• Manage call center operations successfully by maintaining shift and capacity planning
• Hands on call handling in order to get own deep understanding of customer needs and operational challenges in collaboration with sales and finance. Take personal ownership of complex customer requests/complaints and drive resolution.
• Improve Customers engagement on Hilti Online

We have more than 200,000 interactions with our customers every day. It’s how we get to know their businesses, understand their needs and develop the precise products and services that will help them.

What you need is:

• Degree in business, supply chain, project management or other relevant field. MBA is preferred
• Proficient in MS Office and knowledge in SAP is vital
• Strong customer orientation and problem-solving and can-do attitude
• Proven experience in identifying improvement areas and developing innovative solutions to ensure process excellence
• Experience to lead & implement change
• Self-motivated, highly energetic with persuasion skill and willingness to explore self-potential in different area
• Proven experience to work in multi-culture environment, ability to work with stakeholders from different background
• High ambition to develop your long-term career at Hilti

Why should you apply?

We have an excellent mix of people, which we believe makes for a more vibrant, more innovative, more productive team. So, if you’ve never worked in construction, that’s fine with us. Success at Hilti is down to teamwork and ability, no matter what your background.

What do we offer?

We’ll give you everything you need to excel in your role, including ongoing training and lots of responsibilities from the start. You work in a team with a positive attitude and receive maximum support. In return for your exceptional performance and consistent results, you’ll receive one-to-one career mentoring, as well as exciting opportunities to move around the business.