Changi Airport Customer Care Lead - Lost & Found | Joining Bonus! | Up to $3,000

RECRUIT FAST PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

An airport operations company in Singapore is seeking a qualified individual to oversee baggage handling operations, including managing staff deployment and ensuring compliance with baggage handling standards. Candidates should possess a local diploma, be proficient in English, and have good interpersonal skills. The position offers various benefits, including bonuses and allowances.

Benefits

Joining Bonus

AWS (13-month Bonus)

Performance Bonus

Shift allowance

Overtime pay

Staff transport

Training provided

Qualifications

• Strong communication abilities in English.
• Pleasant personality with a cheerful disposition.
• Physical fitness to handle luggage.

Responsibilities

• Monitor flight and baggage information and allocate duties.
• Supervise baggage operations for timely loading and unloading.
• Handle baggage for transfer and tight connections.
• Investigate incidents of mishandled and damaged bags.
• Ensure compliance with baggage documentation and security requirements.
• Liaise with internal teams for operational updates.

Skills

Proficient in English

Good interpersonal skills

Physically fit

Education

Local Diploma in any discipline

GCE N/O Level, Nitec or Higher Nitec

Job description

You will be responsible for overseeing the baggage handling operations across Control Centre, Departure, Deployment, and Arrival teams.

Responsibilities (includes but not limited to):

• Monitor real-time flight and baggage information, allocating duties and deploying baggage staff and motorized equipment
• Supervise baggage operations at Departure and Arrival racetracks to ensure timely loading and unloading
• Handle baggages for transfer and tight connection flights
• Investigate and report incidents of mishandled and damaged bags, in accordance to the various airline requirements
• Ensure container/ trolley are correctly setup, baggage documentation, and compliance with security requirements.
• Liaise with Load Control, ground handlers and internal teams for operational updates

Requirements:

• Local Diploma in any discipline
• GCE N/O Level, Nitec or Higher Nitec will be considered for Customer Care Specialist role instead
• Proficient in English
• Pleasant with a cheerful disposition and good interpersonal skills
• Physically fit
• Comfortable with rotating shift (morning, afternoon and overnight shift)

Benefits:

• Eligible for Joining Bonus, AWS (13-month Bonus) and Performance Bonus
• Shift allowance and Overtime pay
• Staff transport (working beyond midnight)
• Training will be provided

We regret that only shortlisted candidates will be notified.

By sending us your personal data and/or resume, you are deemed to consent to Recruit Fast Pte Ltd or its agents to collect, use and disclose your personal data and/or resume for the purpose of processing and administrating this job application.

Josephine Lim

Recruit Fast Pte. Ltd. (EA License: 23C1828)