Change Management Executive (Legal)

PERSOL; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading legal organization in Singapore is seeking a transformative individual to drive process automation and digital workplace enhancements. This role involves designing user-centered solutions, engaging stakeholders to address workflow challenges, and supporting change management initiatives. Ideal candidates should possess a degree in Design or Business and have 3-5 years of relevant experience in user experience design or organisational transformation. Strong communication skills are essential, along with familiarity with change management methodologies.

Qualifications

• 3-5 years’ experience in user experience design or organisational transformation.
• Familiarity with change management frameworks.
• Strong communication and facilitation skills.

Responsibilities

• Drive transformation projects through process automation.
• Support pilot process innovation projects.
• Design user-centred solutions by mapping user journeys.
• Engage stakeholders to prioritize transformation opportunities.
• Support change management initiatives through communication plans.

Skills

User experience design

Business analysis

Change management

Communication

Stakeholder engagement

Education

Degree in Design, Business, Change Management, or related field

Tools

Journey mapping tools

Job description

Location: Chinatown

Contract Duration: 12 Months

Working hours: Monday to Friday: 830am to 600pm

Responsibilities

• Drive meaningful transformation across Singapore's premier legal organisation through pilot projects spanning process automation and digital workplace enhancement.
• Support pilot process innovation projects using design thinking methodologies to test and refine how our Divisions deliver work more effectively, including piloting tools for organising information and connecting insights from multiple data sources, as well as process automation solutions
• Design user-centred solutions by mapping user journeys, defining user stories, and identifying pain points to create high-impact workplace improvements, including digital workplace transitions
• Engage stakeholders to understand workflow challenges and prioritise transformation opportunities that deliver the greatest value
• Support the delivery of change management initiatives through conceptualising communication and engagement plans that build buy-in for change
• Collaborate across focus areas on cross-cutting initiatives, particularly supporting Future Work and Future Workforce teams to deliver our strategic projects

Job Requirements

• Degree in Design, Business, Change Management, or related field
• At least 3-5 years’ experience in user experience design, business analysis, process improvement, or organisational transformation
• Some experience with user research methodologies, journey mapping tools, design thinking facilitation, and translating user needs into practical solutions
• Excellent communication and facilitation abilities with experience engaging diverse stakeholders
• Some familiarity with change management frameworks and methodologies

Interested candidate please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOLKELLY job application platform - GO Mobile.

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