Change and Process management analyst-Process Analyst/ PMO

TANGSPAC CONSULTING PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A consulting firm in Singapore is seeking a Senior Process Analyst to manage and enhance SDM resources including documents and intranet pages. The ideal candidate will have 5-10 years of experience in professional organizations, with a strong focus on process documentation and stakeholder interaction. Key skills include proficiency in MS Visio, MS Word, and attention to detail. This role offers a unique opportunity to improve processes and work closely with the Agile team.

Qualifications

• 5-10 years experience in professional organizations.
• Minimum 3 years in Process Documentation, Assurance, or similar.
• Experience in Communications, PMO, or similar roles in IT.

Responsibilities

• Manage the SDM Intranet page including necessary updates.
• Govern SDM Process Documents and make enhancements.
• Assist in managing monthly SDM Working Group cadence.

Skills

Stakeholder interaction

MS Visio

MS Word

PowerPoint Skills

Attention to detail

Multitasking

Tools

Confluence

JIRA

Job description

Overview

As a Senior Process Analyst you will be working closely with the SDM Lead and the Agile Adoption Lead on Documenting, updating, managing and housekeeping SDM resources like Process Documents, Intranet pages, Confluence Pages, Templates etc.

Responsibilities

• Manage and govern the SDM Intranet page including making changes, enhancements and updates as required
• Manage and govern the SDM Process Documents including making changes, enhancements and updates as required
• Manage and govern the SDM Process Templates (PPT, Word, Excel, Confluence and others) including making changes, enhancements and updates as required
• Work closely with the SDM and Agile Adoption Lead to manage the monthly SDM Working Group cadence including Agenda, Attendance, Minutes, Actions, Follow Ups etc
• Assist the SDM and Agile Adoption lead in Process Improvement and other initiatives
• Independently manage the regular review, housekeeping and archival of all SDM Resources including Process Documents, Intranet Pages and others

Skills

• Ability to interact with various levels of stakeholders including heads of departments
• Excellent MS Visio, MS Word and PPT Skills
• Extreme attention to detail and ability to work with minimal supervision
• Ability to multitask and manage conflicting priorities

Experience

• Overall experience of 5-10 years in professional organisations
• Minimum 3 years of experience in Process Documentation, Assurance, or similar areas.
• Experience in Communications, PMO or similar roles in IT.
• Hands on experience in SDLC processes will be a plus
• Experience creating Process Documents using MS Word, MS Visio, PPT etc.
• Experience working on Confluence, JIRA and other tools will be an added advantage
• Experience in using AI tools to solve problems and automate processes would be an added advantage