CFS Client Service Support Trainee

UNITED OVERSEAS BANK LIMITED; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading financial services provider in Singapore is looking for a Client Fulfilment & Service professional to manage Corporate Clients' advisory and support for cash management solutions. The ideal candidate will have prior experience in banking, strong analytical and communication skills, and the ability to handle complex client requests effectively. This role focuses on ensuring client satisfaction through timely follow-ups and thorough communication.

Qualifications

• Prior experience in Banking or Corporate Client servicing is advantageous.
• Strong analytical skills with attention to detail.
• Good written and verbal communication skills are required.

Responsibilities

• Provide advisory and support for Corporate Clients’ account maintenance.
• Engage Clients to understand their requests accurately.
• Manage multiple client updates of varying complexities.

Skills

Client management

Communication skills

Analytical skills

Time management

Job description

Job Description Summary

As part of the Client Fulfilment & Service Team, you will be responsible for providing advisory and support to Corporate Clients in relation to their application for and ongoing use of UOB Group Wholesale Banking’s cash management solutions and eServices. This is a client-facing servicing role, with the responsibility of managing and ensuring timely execution and support for Clients’ account and eServices update requests.

Job Description Responsibilities

• You will be responsible for providing holistic advisory and support for Corporate Clients’ account maintenance and electronic banking application and update requests.
• You will be expected to engage Clients to understand their intent and provide them accurate comprehensive advisory on documentation required to execute their intended setup or updates.
• You will be responsible for managing clients’ expectations and timelines, maintaining client engagement and ensuring client satisfaction through timely follow-up, responsiveness and thorough communication.
• You will work closely with Relationship Managers, Sales, Product Owners, Implementation & Service Advisors as well as operations partners to ensure smooth execution and communication of clients’ requests.
• You will be expected to manage multiple client updates of varying complexities and prioritisation simultaneously to ensure that all client requests under your care are implemented with accuracy and within SLAs, while maintaining a consistently high quality client experience.

Core Skills & Requirements

• Prior experience in Banking, managing Corporate Client account opening or maintenance documentation, electronic banking service implementations or updates, and/or Corporate Client servicing would be advantageous.
• Good analytical skills and attention to detail is a must, to be able to handle voluminous and complex documentation.
• Strong organisation and time management skills to manage multiple tasks in a fast-paced environment.
• Ability to execute client requests efficiently & effectively in line with defined processes with focus on cycle-time and clients’ required timelines.
• Adhere to compliance procedures and internal/operational risk controls in accordance with all applicable regulatory standards, requirements, and policies.
• Requires good written and verbal communication skills, along with the ability to interact skillfully with clients and business partners.
• Ability to work and thrive in a dynamic, team-oriented environment. Self-motivated, resilient and positive thinking.