Certified Line and Ramp Services Agent

Jet Aviation (Asia Pacific) Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading aviation services company in Singapore is seeking a Certified Line & Ramp Service Agent to ensure top-tier ramp operations. Responsibilities include handling luggage and cargo, towing aircraft, and operating ground support equipment. Candidates must hold a High School Diploma and valid Singapore Class 3 and Class 4 driving licences. A strong focus on customer satisfaction and effective communication skills are essential. This role may require flexible hours including weekends and public holidays.

Qualifications

• Must possess a valid Singapore Class 3 driving licence.
• A valid Singapore Class 4 and CAT 1R driving licence is required for heavy vehicles.
• Ability to work flexible hours including weekends and public holidays.

Responsibilities

• Carry out ramp operation tasks within established procedures.
• Provide porter services, deliver luggage and cargo to/from the aircraft.
• Responsible for towing, pushback, and disconnecting services for aircraft.
• Operate ground support equipment safely.
• Assist with general grounds keeping and cleaning of aircraft.

Skills

Customer service

Communication

Interpersonal skills

Professionalism

Education

High School Diploma/GED

Job description

Job description

Position Summary

As a Certified Line & Ramp Service Agent, you will carry out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. This includes basic handling services such as porter services, transportation for customers and crew and the safe operation of Ground Support Equipment (GSE).

Main Responsibilities

• Carry out various ramp operation tasks within established operating procedures and quality standards
• Provide porter services such as delivery of luggage and cargo from and to the aircraft and transportation for customers and crew
• Responsible in towing, pushback, aircraft marshalling and disconnecting services for all types of aircrafts
• Provide service to the aircraft using ground support equipment (GPU, water, lavatory etc.) and ensure its safe operation
• Assist in providing aircraft with ice, coffee, catering etc. and assist with general grounds keeping as well as aircraft, hangar and car cleaning
• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment
• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system
• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

• High School Diploma/GED or other equivalent secondary-level qualifications
• Must possess a valid Singapore Class 3 driving licence
• A valid Singapore Class 4 and CAT 1R driving licence is required for the operation of heavy vehicles within restricted areas.
• Demonstrates common courtesy, professionalism, and a strong sense of responsibility in carrying out duties.
• Ability to work flexible hours, including weekends and public holidays, as part of a rotating roster or when business demands arise.

Desired Characteristics

• Committed to high quality standards with a strong focus on customer satisfaction
• Excellent communication, interpersonal, and customer service skills
• Able to remain calm and perform effectively under pressure
• Results-driven with a high degree of personal accountability and follow-through
• Proactive and self-motivated, with strong initiative and the ability to work independently
• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)