Certified Line and Ramp Services Agent

Jet Aviation; Singapore; On-site; SGD 30,000 - 40,000; Full time

Job summary

A leading aviation services provider in Singapore is seeking a Certified Line and Ramp Services Agent to carry out ramp operations maintaining high safety and service standards. This role includes responsibilities such as providing porter services, operating ground support equipment, and ensuring aircraft readiness. Ideal candidates will have a High School Diploma, relevant driving licenses, and strong customer service skills. The position requires flexibility and the ability to work under pressure in a fast-paced environment.

Qualifications

• High School Diploma/GED or secondary-level qualifications are required.
• Must have a valid Singapore Class 3 driving license.
• A valid Singapore Class 4 and CAT 1R driving license is necessary for heavy vehicles.

Responsibilities

• Carry out ramp operation tasks following established standards.
• Provide porter services for luggage and customers.
• Responsible for towing, pushback, and marshalling aircraft.
• Ensure safe operation of ground support equipment.
• Assist with catering services and general grounds cleaning.
• Participate in the Safety & Quality Management System.
• Identify and report hazards and near misses.
• Represent the company in industry groups and regulatory bodies.

Skills

Excellent communication

Customer service skills

Ability to work under pressure

Flexibility

Responsibility

Education

High School Diploma/GED or equivalent

Tools

Ground Support Equipment (GSE)

Heavy vehicles

Job description

Certified Line and Ramp Services Agent

Location: Singapore, SG, 797799

Flexible Work Arrangement: Onsite

Job Category: Fixed Base Operations (FBO)

Career Level: Executive

Requisition Id: 4611

Since 1967, Jet Aviation has been crafting flight in its smoothest form. From one hangar in Basel, Switzerland, to over 4,500 employees, and some 50 locations worldwide. Aircraft Management, Aircraft Sales, Charter, Completions, Government Services, FBO, Fixed and Rotary Wing Maintenance, and Staffing. Behind every seamless Jet Aviation experience, is a team of dedicated professionals perfecting the art of flight. The artisans of aviation. The craft that brings our customers’ journey to life. In the hangar, on the ground, and behind the scenes. Enabling global flight, with passion.

Position Summary

As a Certified Line & Ramp Service Agent, you will carry out ramp operations in accordance to the highest possible standards set by Jet Aviation in terms of safety, service and quality. This includes basic handling services such as porter services, transportation for customers and crew and the safe operation of Ground Support Equipment (GSE).

Main Responsibilities

• Carry out various ramp operation tasks within established operating procedures and quality standards

• Provide porter services such as delivery of luggage and cargo from and to the aircraft and transportation for customers and crew

• Responsible in towing, pushback, aircraft marshalling and disconnecting services for all types of aircrafts

• Provide service to the aircraft using ground support equipment (GPU, water, lavatory etc.) and ensure its safe operation

• Assist in providing aircraft with ice, coffee, catering etc. and assist with general grounds keeping as well as aircraft, hangar and car cleaning

• Participate in the Safety & Quality Management System in accordance to the safety and quality policy and be pro-actively involved in a positive safety culture environment

• Identify and report potential hazards and near misses as well as occurrences as required by the reporting system

• Represent Jet Aviation as one company internally and externally with industry groups, regulatory bodies and the General Dynamics network

Minimum Requirements

• High School Diploma/GED or other equivalent secondary-level qualifications

• Must possess a valid Singapore Class 3 driving licence

• A valid Singapore Class 4 and CAT 1R driving licence is required for the operation of heavy vehicles within restricted areas.

• Demonstrates common courtesy, professionalism, and a strong sense of responsibility in carrying out duties.

• Ability to work flexible hours, including weekends and public holidays, as part of a rotating roster or when business demands arise.

Desired Characteristics

• Committed to high quality standards with a strong focus on customer satisfaction

• Excellent communication, interpersonal, and customer service skills

• Able to remain calm and perform effectively under pressure

• Results-driven with a high degree of personal accountability and follow-through

• Proactive and self-motivated, with strong initiative and the ability to work independently

• Strong personal values corresponding with Jet Aviation values (Trust, Honesty, Alignment, Transparency)

If you are interested in a multicultural, challenging and innovative working environment and your profile matches our requirements, we are looking forward to receiving your online application in English.