Centre Supervisor/Manager - Executive Health Screening

Healthway Medical Group; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A healthcare organization in Singapore seeks a Centre Supervisor to lead operations at a health screening centre. The role includes overseeing daily clinic activities, managing staff, ensuring compliance with health regulations, and maintaining patient satisfaction. Candidates must excel in leadership and operational management within a healthcare context.

Responsibilities

• Oversee daily clinic operations for smooth service delivery.
• Lead and supervise clinical staff, ensuring team performance.
• Maintain high patient satisfaction through quality service.
• Ensure compliance with regulations and internal SOPs.
• Review daily collections and monitor financial reports.

Job description

The Centre Supervisor plays a key leadership role in overseeing the day-to-day operations of a health screening centre. This position ensures optimal service delivery, team performance, workflow efficiency, and compliance with regulatory and corporate standards. The Supervisor will be responsible for managing multidisciplinary teams, ensuring high patient satisfaction, and driving operational excellence.

Key Responsibilities

Centre Operations Management

• Oversee daily clinic operations to ensure smooth, efficient, and professional service delivery
• Monitor patient flow, waiting times, appointment schedules, and resource allocation
• Troubleshoot on‑ground issues to minimize disruptions in service

Team Leadership & Staff Supervision

• Lead and supervise clinic staff including nurses, radiographers, patient relations executives, and administrative personnel
• Conduct daily huddles, performance reviews, and ensure adequate manpower planning
• Identify training needs and support staff development and competency assessments

Patient Experience & Service Excellence

• Maintain a high level of patient satisfaction by ensuring prompt, courteous, and efficient service
• Implement service quality improvement initiatives based on feedback and KPIs

Compliance & Quality Assurance

• Ensure adherence to MOH regulations, infection control protocols, and internal SOPs
• Oversee documentation, consent forms, and data confidentiality
• Support audits, licensing renewals, and quality assurance checks

Administrative & Financial Oversight

• Review and monitor daily collections, billing accuracy, and financial reports
• Track requisitions, and clinic inventory levels

Stakeholder Coordination

• Liaise with HQ departments (HR, IT, Finance, Marketing) for operational needs
• Coordinate with external vendors for maintenance, supply, and service contracts

Ad‑hoc Duties

• Support operational needs within the centre by covering areas or stations when there is a lack of manpower, to ensure business continuity and consistent service delivery