Centre Manager

ALLSCHOOLS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading education firm in Singapore is seeking a Centre Manager to oversee the daily operations of an enrichment centre. You will lead a team, maintain high student satisfaction levels, and manage the financial aspects of the centre, ensuring profitability. Ideal candidates should have a Bachelor's degree, experience in educational management, and solid leadership skills. This role requires excellent communication and financial acumen, contributing significantly to the centre's success.

Qualifications

• Bachelor's degree in Education, Business Management, or a related field.
• Proven experience in educational management within an enrichment centre.
• Strong leadership and interpersonal skills.

Responsibilities

• Oversee daily operations of the centre including class scheduling.
• Maintain high standards of student satisfaction and success.
• Develop and manage the centre's budget, ensuring profitability.

Skills

Leadership

Interpersonal skills

Communication

Financial acumen

Curriculum development

Education

Bachelor's degree in Education or Business Management

Master's degree preferred

Tools

MS Office

Job description

Spark Education Group is a fast-growing global online education company specializing in interactive live-instruction with small-group classes for kids. Our mission is to "spark passion for learning, ignite lifelong growth". Since 2018, the company has attracted over half a million users worldwide and is backed by top global investors including KKR, IDG Capital, GGV Capital, Sequoia China, Carlyle, Northern Light Venture Capital and GSR Ventures.

The Centre Manager plays a crucial role in the overall operation and success of the enrichment centre. The role involves overseeing all aspects of the centre's activities, staff management, student engagement, and maintaining a positive learning environment.

Key Responsibilities

Leadership and Staff Management

• Supervise and lead a team of teachers, customer service executives, and course consultants.
• Set clear performance expectations and provide regular feedback and coaching to ensure a high-performing team.
• Manage staff schedules, ensuring adequate coverage during operational hours.

Student Engagement and Success

• Maintain a high standard of student satisfaction and success.
• Monitor and assess student progress and provide guidance on academic and personal development.
• Handle student inquiries and concerns, ensuring a positive learning experience.

Operational Management

• Oversee the daily operations of the centre, including scheduling of classes, events, and facility maintenance.
• Ensure compliance with relevant laws, regulations, and safety standards in Singapore.
• Manage inventory and supplies efficiently.

Marketing and Business Development

• Collaborate with the marketing team to create and implement strategies to attract new students and retain existing ones.
• Promote the centre's programmes through local outreach and community engagement.

Financial Management

• Develop and manage the centre's budget, including revenue and expense forecasting.
• Monitor financial performance, and take appropriate actions to achieve profitability targets.

Parent and Stakeholder Relations

• Foster strong relationships with parents and guardians through effective communication.
• Address parent concerns and feedback promptly and professionally.

Curriculum and Programme Enhancement

• Continuously evaluate and improve the curriculum and programs to meet educational standards and market demands.
• Collaborate with teachers and curriculum developers to ensure teaching methods align with learning objectives.

Reporting and Documentation

• Maintain accurate records of student enrolment, attendance, and financial transactions.
• Prepare regular reports for senior management on centre performance and KPIs.

Qualifications Required

• Bachelor's degree in Education, Business Management, or a related field (Master's degree preferred).
• Proven experience in educational management, ideally within an enrichment or educational centre.
• Strong leadership and interpersonal skills.
• Excellent communication, both written and verbal.
• Knowledge of local education regulations and trends.
• Financial acumen and budget management experience.
• Proficiency in MS Office.
• Adherence to ethical and professional standards.