Centre Manager

AD-VENTURE ACADEMIC PRIVATE LIMITED; Singapore; On-site; SGD 30,000 - 50,000; Full time

Job summary

An educational institution in Singapore is looking for a dedicated individual to join their team as a Centre Operations Coordinator. This role involves handling student enrolments, overseeing daily operations, and maintaining strong relationships with parents. The ideal candidate will have at least 2 years of customer-facing experience, strong communication skills in English (Chinese preferred), and a minimum Diploma in any field. Opportunities for career progression and sales commissions are available.

Benefits

Sales commission for successful enrolments

Career progression opportunities

Training in education sales and operations

Purpose-driven team culture

Qualifications

• Minimum 2 years of experience in a customer-facing role.
• Strong communication skills in English; Chinese preferred.
• Confident, approachable, and results-driven.

Responsibilities

• Handle walk-in, call-in, and online leads for student enrolments.
• Oversee day-to-day operations of the centre.
• Be the main point of contact for parents and resolve issues.
• Track centre revenue and propose ideas for outreach and promotions.

Skills

Customer service experience

Communication skills in English

Sales background

Ability to work weekends

Education

Minimum Diploma in any field

Tools

Google Sheets

Centre management software

Job description

Key Responsibilities

🧠 Sales & Enrolment

• Handle walk-in, call-in, and online leads to convert into student enrolments
• Build strong rapport with parents and students, understanding their needs
• Conduct centre tours and academic consultations confidently
• Achieve monthly enrolment targets and follow up on dropouts

📈 Centre Operations

• Oversee day-to-day operations of the centre (scheduling, classroom readiness, cleanliness, etc.)
• Ensure smooth coordination between tutors, parents, and students
• Handle registration, payments, and class arrangements using centre software
• Ensure classes are optimally filled (min 4-5 students per class)

🤝 Customer Relationship Management

• Be the main point of contact for parents
• Resolve feedback or issues professionally and promptly
• Send regular progress updates and reports to parents

👩🏫 Team Coordination

• Work with tutors to ensure student performance and classroom discipline
• Update and monitor attendance, homework, and class changes

📊 Reporting & Growth

• Track centre revenue, student numbers, and dropout rates
• Propose ideas for outreach and promotions to boost growth
• Monitor trends (e.g. slow months like Oct–Dec) and work with HQ on strategies

Requirements

✅ Min. Diploma in any field; background in Sales, Education, or Admin is a plus
✅ At least 2 years of experience in a customer-facing role
✅ Strong communication skills in English (and Chinese preferred to liaise with parents)
✅ Confident, approachable, and results-driven
✅ Able to work on weekends (off-days on weekdays)

✅ Working hours 1pm to 9pm weekday and weekend 830am to 630pm ( 3 weekdays 2 weekend)
✅ Proficient with basic tech tools (Google Sheets, centre management software, etc.)

What We Offer

🎯 Sales commission for every successful enrolment
🏆 Career progression opportunities (e.g. to Area Manager or HQ roles)
🧩 Training in education sales, centre ops, and communication
📚 A purpose-driven, student-focused team culture