Centre Manager

AUREUS (CAUSEWAY POINT) PTE. LTD.; Singapore; On-site; SGD 50,000 - 75,000; Full time

Benefits offered by this job

Performance Bonuses

Medical Coverage

Paid Leave

In-House Training

Career Development

Complimentary Music Lessons

Vibrant Company Culture

IT Equipment Provided

Job summary

Aureus Group in Singapore is seeking a Centre Manager to lead and mentor a team of Customer Service Executives, driving sales, enrolments and centre growth through strong product knowledge and outstanding service.

You will manage daily operations, answer calls and emails, plan events, coach staff to meet targets, retain customers, and promote our musical programmes across weekends and retail hours.

Qualifications

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position.

Responsibilities

• Conduct outgoing sales calls daily.
• Achieve monthly lead generation, sales/enrolments and conversion targets.
• Mentor team to achieve targets.
• Answer incoming calls and emails promptly.
• Conduct sales activities and events to support leads.
• Retain customers through effective problem solving and uphold service standards.
• Support centre growth by excellent customer service and reducing turnover.
• Maintain/exceed closure/conversion rate for trials to enrolments.
• Plan and execute teacher growth plans to meet monthly targets.
• Perform other duties and general administration.

Skills

Customer service

Leadership

Sales

Job description

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily


• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth


• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets


• Answer all incoming phone calls and emails in a timely and professional manner


• Conduct sales activities and events to support the team with lead generation and conversions


• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times


• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover


• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.


• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre


• Performing any other duties and responsibilities as assigned by the Management


• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position


• Must be available to work retail hours and on both weekends


• Strong sense of adaptability and leadership


• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)


• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre


• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses


• Medical and Insurance Coverage


• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves


• In-House Learning, Development, and Training are provided


• Professional Career Development Opportunities


• Complimentary Music Lessons


• Vibrant and Supportive Company Culture


• Work Equipment including IT Devices is provided