Centre Manager

AUREUS (WEST COAST PLAZA) PTE. LTD.; Singapore; On-site; SGD 48,000 - 72,000; Full time

Benefits offered by this job

Performance bonuses

Medical Insurance

Annual Leave

In-House Training

Career Development

Music Lessons

Company Culture

IT Devices Provided

Job summary

Aureus Group is seeking a Centre Manager to lead and mentor a team of Customer Service Executives, driving centre growth through excellent customer service, strong organisation, and product knowledge.

You will conduct daily sales calls, achieve enrolment targets, mentor staff, handle inquiries, run events, and manage administration to maintain high service standards.

Qualifications

• 2–3 years in customer service with at least 1 year in a managerial role.
• Ability to work retail hours including weekends.
• Strong adaptability and leadership capabilities.
• Excellent written and spoken English; bilingual is a plus.
• Goal-driven with ability to prioritise growth tasks.
• Positive, extroverted personality with service passion.

Responsibilities

• Conduct outgoing sales calls daily.
• Achieve monthly lead, sales and enrolment targets.
• Mentor team members to meet targets.
• Answer incoming calls and emails professionally.
• Carry out sales activities and events to generate leads.
• Retain customers through effective problem solving and service.
• Support centre growth by reducing turnover and elevating service.
• Maintain closure/conversion targets for trials to enrolments.
• Plan and manage teacher growth to hit monthly targets.
• Perform other duties and general administration.

Skills

Customer service

Leadership

Sales

Mentoring

Organizational skills

Job description

About Aureus Group

Established in September 2013, Aureus Academy is Singapore’s leading music school with over 18,000 students enrolled in our school. Aureus Academy specializes in providing individually tailored piano lessons, violin lessons, drum lessons, voice lessons, and more to students of all ages and abilities.

Aureus has transformed a traditional brick-and-mortar service into a cutting-edge business featured in Forbes, Business Times, Straits Times, and Channel News Asia. Aureus Group, the parent company of Aureus Academy, has been ranked 4th in the “Singapore’s Fastest Growing Companies” survey conducted by The Straits Times and Germany-based global research firm Statista.

Company Mission/Vision

The Aureus Group’s Mission/Vision is to become the undisputed leader of Creative Arts Education globally by Sep 2025 and to make Aureus the first brand/activity of choice in any market or segment we operate in.

About the Role

Aureus Group is looking for Centre Managers who can lead and mentor a team of Customer Service Executives in the direction of working towards the company goals. They need to be equipped with strong organization and sales skills, with extensive product knowledge and able to provide excellent customer service in order to ensure that he/she can promote the company and our programmes effectively.

Job Responsibilities:

• Conduct assigned number of outgoing sales calls daily
• Achieve assigned monthly lead generation, sales/ enrolments and lead-conversion targets, in addition to any other targets that may be set by the management in relation to centre growth
• Cultivate team members through effective on-the-ground mentoring and ensure they achieve their individual management-assigned targets
• Answer all incoming phone calls and emails in a timely and professional manner
• Conduct sales activities and events to support the team with lead generation and conversions
• Retain existing customers through effective problem solving and ensure that all team members uphold the highest quality of service standards at all times
• Ensure desirable centre growth by providing excellent customer service and mitigate student turnover
• Maintain or exceed assigned closure or conversion rate target for all trials to enrolments to ensure maximum output from leads.
• Plan, manage, and execute teacher growth plans in order to achieve monthly teacher targets assigned by the management for respective centre
• Performing any other duties and responsibilities as assigned by the Management
• General Administration

Hiring Criteria:

• At least 2-3 years’ experience in the customer service field, with at least 1 year in a manager-level position
• Must be available to work retail hours and on both weekends
• Strong sense of adaptability and leadership
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Goal-driven individuals with the ability to focus and prioritise tasks that drive the growth of the centre
• Positive, extroverted, and outgoing personality with the passion for customer service

Perks and Packages:

• Various Performance and Incentive Bonuses
• Medical and Insurance Coverage
• Worklife and Wellness including 14 days of Annual Leaves and Sick Leaves
• In-House Learning, Development, and Training are provided
• Professional Career Development Opportunities
• Complimentary Music Lessons
• Vibrant and Supportive Company Culture
• Work Equipment including IT Devices is provided