Catering Sales Manager (Wedding)

Orchard Hotel Singapore; Singapore; On-site; SGD 45,000 - 60,000; Full time

Job summary

A premier hotel in Singapore is looking for a Catering Sales Manager specialized in weddings. The candidate must have 2-3 years of relevant experience and a strong focus on achieving sales targets. Responsibilities include promoting the hotel for events, coordinating with various departments, and providing excellent customer service. This role requires strong interpersonal, negotiation, and communication skills. Join our dynamic team to create memorable events and deliver exceptional guest experiences.

Qualifications

• 2 to 3 years of work experience in a similar capacity in the hotel industry.
• Self-driven, highly motivated, and proactive.
• Able to work independently and in a team.

Responsibilities

• Attend major functions and promote the venue to potential clients.
• Ensure booking targets are achieved each month.
• Communicate effectively with various departments to meet guest needs.
• Provide input for forecasts and maintain catering files.

Skills

Interpersonal skills

Negotiation skills

Communication skills

Problem-solving

Attention to detail

Tools

Salesforce Delphi System

Job description

Orchard Hotel Singapore, a member of Millennium & Copthorne International - a global hotel group with properties in major gateway cities and operating more than 160 hotels worldwide, is looking for passionate and service-oriented individuals for the following position:

Catering Sales Manager (Wedding)

• Attend major functions (i.e. trade shows and promotional events) that deal specifically with his/her market areas
• Establish and maintain files on major active accounts within his/her market areas
• Ensure that the set target is being achieved every month (individual and team)
• Communicate effectively with the Sales & Catering team members responsible for booking various group and catering businesses, as well as all other department staff members who will be involved in carrying out the needs of a group/guests.
• Ensure that all bookings are focused to yield maximum revenue per available function room
• Develop creative and attractive menu presentations for potential clients
• Maintain an active trace / follow-up system
• Maintain the policies set forth in the group sales / catering sales contract (i.e. deposits, cut off dates, attrition, rooming list, billing instructions).
• Conduct tours of the property with potential and existing clients
• Provide input for weekly and monthly forecast
• Coordinate with other departments on the needs of the group which will directly affect the department (i.e. amenities, arrival/departure time, deliveries)
• Responsible for the overall execution of events, including planning, coordination, and execution
• Plan and/or attend and/or participate in meetings with various operational departments as well as pre-convention meetings with groups to ensure on the quality of guest satisfaction
• Achieve a yearly personal sales booking goal
• Listen and comprehend client's need and goals
• Actively participate in training opportunities
• Maintain a thorough concept of food cost and menu planning
• Respond to all telephone and walk-in inquiries regarding function spaces
• Comfortably entertain appropriate clients
• Promote guest satisfaction and encourage referrals
• Promote and produce sales leads for other Millennium & Copthorne hotels

Sales Administration

• Answer telephone inquiries and respond according to the standards
• Maintain an effective plan of correspondence
• Prepare a monthly booking report and/or any other reports required by the Director of Catering
• Review all banquet event orders, daily and weekly banquet sheets to ensure accuracy in the content
• Follow up on deposits made and ensure all payments are cleared after event
• To update menu and price information when changes happen
• Maintain all catering files in accordance with established procedures and standards
• Maintain a friendly, caring and helpful attitude with clients, as well as other Hotel team members
• Assist clients in the absence of a catering representative
• Keep informed as to the daily hotel activities
• Stay up-to-date on industry trends and best practices
• Utilizing the Salesforce Delphi System to create inquiries and bookings for events and function spaces
• Assist in the preparation of event proposals, contracts , banquet event orders , floor-plans when required

Generic Skills

• Maintain a professional appearance at all times and to conduct personal behavior in a mature professional business manner when representing the Hotel or brand
• To be a sound analyzer and problem solver
• To be a "do-er", implementer, and action taker
• Develop and use good business acumen and be a good "business operator"
• Possess high level of accuracy and have an eye for detail, vigilantly attentive to detail, monitor quality and be obsessively service oriented
• The ability to be versatile, flexible, show stress management, manage criticism and manage conflict effectively
• Be a team player and have interpersonal sensitivity
• Be a public ambassador for Orchard Hotel Singapore and MHR
• Respond properly in any Hotel emergency or safety situation
• Perform other tasks or projects as assigned by Hotel management and staff
• Provide feedback in a timely, professional and constructive manner
• Ready to support any operational crunch within the Hotel, off-site events or Hotel run events
• Ready to support community initiatives by the Hotel as our contribution to society

Requirements

• Must have proven track record of at least 2 to 3 years of work experience in a similar capacity in the hotel industry
• Self-driven, highly motivated, proactive, service and result oriented
• Possess excellent interpersonal, communication and negotiation skills
• Able to work independently and in a team