Caseworker (Care Advisor), Engagement

Yayasan Mendaki; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

A community support organization in Singapore seeks a Case Manager to conduct holistic assessments and develop care plans for clients. This role involves direct engagement with clients and adapting to their needs. Candidates should have a degree in Social Work or Psychology, prioritize innovative solutions, and be proficient in the Malay language. Excellent organizational and communication skills are essential.

Qualifications

• Staff must have a 'dare to try' attitude to create change.
• Open to learning new methods and from colleagues.
• Proficiency in Malay language is required.

Responsibilities

• Conduct holistic assessments of clients and their families.
• Develop and implement care plans for clients.
• Connect clients to resources and advocate for their needs.

Skills

Organisational skills

Interpersonal skills

Communication skills

Problem-solving

Adaptability

Education

Degree in Social Work or Psychology

Job description

Case Management - Case managers work with individuals/ families through the conduct of holistic assessments of their needs and the delivery of targeted interventions.

Conduct holistic assessments of clients and their family members, identifying areas of need and intervention.

Partner with the client in developing care plans to meet his/her needs.

Propose and implement suitable interventions (in collaboration with other agencies known to the family, where available) to meet the needs of clients.

Connect clients to resources and facilitate them in tapping on these resources.

Advocate for clients at both the individual and macro levels.

Organise and attend case discussion platforms and present cases for discussion.

Guide Executive Assistants/interns in the conduct of care management.

Collate data tracking outcomes for clients through the care management

Administrative

Track the progress of cases/individuals/families being managed and ensure case notes are updated to provide records of the work conducted.

Collaborate with internal departments and partners to provide resources and support to families

In achieving the above, the jobholder will work with the team under the direct and close guidance of the TL and with the support of the relevant support departments.

Requirements

A “dare to try” attitude! Managing cases of clients may require innovative ideas, to create change. Staff must not be afraid to experiment and try new ways.

A growth mindset. Staff would need to be open to learn new methods and learn from one another.

Adaptability to change. Be prepared to quickly adapt and evolve to better understand the needs of clients and meet new trends.

Excellent organisational, interpersonal and communication skills.

Able to work independently and in teams.

Ability to problem-solve – understand the root causes and recommend targeted solutions.

The role involves direct engagement with the Malay community, thus requiring proficiency in the Malay language [Candidates should have taken Malay as a Mother Tongue or Third Language at the national exams (i.e. GCE N-Levels, GCE O-Level).]

Degree in Social Work/ Psychology or other related degrees. Experience in case management, community outreach and/or partnership management preferred. Those who do not meet the required years of work experience but have prior experience in the social service sector (e.g. as a volunteer) or have a keen interest in this area can be considered.