Case Management Officer, Inclusive Education

PAP Community Foundation; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A community service organization in Singapore seeks a dedicated professional to facilitate parent understanding and support child development. This role involves collaborating with families and caregivers, documenting case files, and participating in multidisciplinary meetings. The ideal candidate has a relevant diploma and 3 years of experience, showing excellent communication skills and the ability to work in a fast-paced environment. The organization values empathy, organization, and a team-oriented approach.

Qualifications

• 3 years of prior working experience in a related field.
• Comfortable working independently and as part of a team.
• Able to handle stressful situations calmly.

Responsibilities

• Facilitates parents' understanding of program and collates information.
• Participates in case discussions and identifies care plans.
• Documents and maintains case files and identifies service gaps.

Skills

Child development knowledge

Customer service

Communication skills

Team collaboration

Problem-solving

Education

Relevant Diploma related to child development or customer service

Job description

Key Responsibilities

• Facilitates parents’ understanding of programme and triangulates information with recommendation(s) from stakeholders

• Collates and consolidates all information about the child and family from relevant stakeholders to provide profile of child through all settings.

• Participates in case discussion by providing information about child and family strengths and needs and identifies possible care plans required for the child and/or family

• Collaborates with all caregivers/educators of child (including parents/caregivers, teachers and stakeholders) to support child and family development (e.g., organizing and/or participating in case discussions with multi-disciplinary team)

• Completes documentation (e.g. case notes) accurately and communicates information effectively to relevant professionals and perform any other administrative support duties / work functions/ tasks related to maintaining and sustaining case work supporting systems

• To undertake, perform or participate in any other executive work assigned by PCF Management

• Document and maintain case files.

• Identify service gaps in response to client needs and make recommendations to improve service provision of programs.

Casework Evaluation

• Undertake and perform any other administrative support duties/work functions/tasks related to maintaining and sustaining case work supporting systems.

• Participate in intra-case conferences as part of a multidisciplinary team.

• Assist in the development of programs and conduct basic analysis of the data collected.

Casework Intervention

• Understand relevant agencies offering and tap on community resources to provide intervention support to clients.

• Provide necessary support for families by bring together resources

• Monitor progress and document

• Collaborate across disciplines and sector to bring about change to benefit families

Professional Development

• Develop professional and engaged relationships with clients and significant others and gather relevant information from clients.

• Participate in professional sharing during monthly meetings.

• Engage in learning opportunities (e.g., participate in community of practice meetings to develop skills and capabilities).

Job Holder Requirements

• Relevant Diploma related to child development or customer service from an accredited institution

• 3 years of prior working experience in a related field

• Comfortable working independently as well as part of a team, being both client-centred and service-oriented

• Works with ease in an interdisciplinary team, including nurses, therapists and early childhood educators

• Adaptable in a fast-paced environment, with good written and verbal communication skills

• Possessing excellent communication skills, being patient and empathetic, and having the ability to handle stressful situations calmly.

• You should also be organized, detail-oriented, and able to work independently or as part of a team.

• Desires to participate in shaping an early childhood social work intervention model

We regret to inform that only shortlisted candidates will be notified.

Note: In compliance with Personal Data Protection guidelines, we do not require indication of your NRIC or Foreign Identification numbers in your CV/Job Application Form. Your CV and/or Job Application will be retained for a period of 1 year, and we will respectfully destroy these documents thereafter (in the event your job application is unsuccessful).