Care Navigator

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A healthcare organization in Singapore is seeking a dynamic Care Navigator (Executive) to serve as the first touchpoint for clients. The role involves managing customer queries and providing accurate care plans, ensuring clients receive the necessary support. Ideal candidates should possess strong communication skills, a positive attitude, and be adaptable in a fast-paced environment. Experience in healthcare is preferred but not essential. This position requires commitment to a 5-day workweek that may include weekends.

Qualifications

• Self-motivated and adaptable in a dynamic environment.
• Able to commit to a 5 days rostered workweek, which includes weekends.
• Prior healthcare experience is a plus.

Responsibilities

• Manage queries from clients with professionalism and empathy.
• Provide accurate care plans and suggestions on Jaga-Me’s services.
• Resolve customer complaints via phone, email or social media.

Skills

High energy

Communication skills

Empathetic attitude

Proactive client service

Multitasking

Job description

We are looking for a dynamic individual to join the team as a Care Navigator (Executive).

You will have the opportunity to help make a direct impact on our clients (our patients, their families, and partner healthcare organizations) by navigating the resources that are available in Jaga-Me.

As a care navigator, you will:

• Be the first touchpoint for Jaga-Me's customers; managing queries from clients with professionalism and empathy
• Understand patient’s needs and provide an accurate care plans and suggestions on Jaga-Me’s services while conveying our value proposition to clients
• Keep records of customer interactions, transactions, feedback or complaints
• Acknowledge and resolve customer complaints via phone, email or social media
• Identify improvements to the quality of the customer’s overall experience with Jaga-Me
• Maintain service quality by establishing and enforcing organisation standards
• Work collaboratively and partner with different departments to ensure that efforts to maintain customer satisfaction are consistent

Requirements

• The ideal candidate is someone who has high energy, is self-motivated and adaptable in a dynamic environment
• Beyond people skills, the ideal candidate must possess great communication skills and a positive, empathetic attitude at all times
• Proactive approach in serving clients and ability to honour deadlines - ensure all tickets or clients’ queries are resolved well within the deadline
• Able to multitask and toggle between different platforms or IT systems
• Proficiency in English and a second language is preferred
• Able to commit to a 5 days rostered workweek, which will include weekends from time to time
• Prior healthcare experience is a plus

Only shortlisted candidates will be notified.