Care Coordinator

SASCO SENIOR CITIZENS' HOME; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

An eldercare service provider in Singapore is seeking a professional responsible for coordinating referrals and service delivery for seniors. The role involves liaising between clients and various partners to ensure access to essential services. Candidates should possess strong care coordination experience, familiarity with eldercare services, and proficiency in relevant IT systems. Effective communication skills and cultural sensitivity are vital for success in this position.

Responsibilities

• Coordinate referrals and service delivery for clients.
• Act as a client touch point for queries and support.
• Update service availability and alert Care Assessors.

Skills

Care coordination

InterRAI assessment

Communication skills

Empathy

Cultural sensitivity

Organizational skills

Monitoring skills

Tools

InterRAI IT system

BRIGHT

Community Care Plan system

Job description

Location: Compassvale AAC

Job purpose

The jobholder is primarily responsible for coordinating referrals & service delivery between SCC, AAC, HT & HPC+ and other relevant services for seniors. The role serves as a key liaison between clients, nursing care assessor and community partners to ensure timely access to medical, social and community-based services.

Duties and responsibilities

• Coordinate referrals and service delivery, monitor client acceptance, and follow up on service commencement and progress.
• Act as a client touch point for queries and support from referral to service commencement.
• Update service availability, referral status, and alert Care Assessors to client condition changes.
• Build partnerships and facilitate communication across providers and multidisciplinary teams.

Qualifications & Skilled Required

• Experience in conducting care coordination for seniors
• Experience in using interRAI assessment & BRIGHT systems; experience in ILTC setting is an
• Understanding of local eldercare services, grants, and sector workflows; lnterRAI assessment.
• Proficiency in lnterRAI IT system, BRIGHT, and Community Care Plan system
• Problem-solving, empathy, cultural sensitivity, client rapport, effective communication, organization, and monitoring skills.