Care Coordinator

Ren Ci Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local healthcare institution in Singapore is seeking a dedicated professional to manage home care referrals and case management for clients. The ideal candidate will have a Diploma in a relevant field and experience in the ILTC sector. You will be responsible for ensuring a smooth admission process, coordinating care delivery, and working closely with multi-disciplinary teams. Excellent interpersonal skills and time management are essential for success in this role, which may involve weekend standby shifts.

Qualifications

• At least 1 year of working experience in ILTC sector.
• Must be able to work as part of a multi-disciplinary team.
• Able to be on standby calls on weekends.

Responsibilities

• Manage referrals from AIC and direct referrals from community partners.
• Provide end-to-end case management support for home care clients.
• Coordinate with volunteers to engage home care clients.

Skills

Client-oriented attitude

Self-directed

Good interpersonal skills

Excellent time management

Education

Diploma in Nursing / Allied Health / Psychology / Counselling / Social Work / Sociology / Community & Social Service (Eldercare)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Microsoft Outlook

Job description

Job Responsibilities

Manage referrals from AIC and direct referrals from community partners and general public. Provide end-to-end case management support and coordination to ensure a smooth admission process and service delivery for home care clients.

• Client Management
  • Manage home care client data base to ensure completeness and accuracy
  • Process home care referrals through AIC referral system as point of liaison
  • Perform basic financial assessment for clients or next-of-kin on home care service(s) required and refer to social worker if financial assistance is required
  • Perform basic assessment of care needs for home care clients and conduct home visits where required
  • Coordinate with volunteers to engage home care clients meaningfully
  • Coordinate and participate in multi-disciplinary discussions to address the social and clinical needs of the clients
  • Respond to complaints and feedbacks from clients and next-of-kin

• Administrative duties
  • Manage and schedule deployment of care staff for clients
  • Apply for fund for clients and process the invoices
  • Submit relevant data to ILTC and finance department for processing of invoices
  • Collect data for reporting to management and regulatory authorities
  • Any other duties as assigned by reporting officer

Job Requirements

• At least a Diploma in Nursing / Allied Health / Psychology / Counselling /Social Work / Sociology/ Community & Social Service (Eldercare) is preferred
• At least 1 year of working experience in ILTC sector
• Proficient in Microsoft Word, Excel, PowerPoint and Outlook
• Must be client-oriented, self-directed, independent yet able to work as part of a multi-disciplinary team and have good interpersonal and communication skills
• Excellent time management skills, well organised and outcome focused
• Able to be on standby calls on weekends