Care Consultant, Care Transition

Agency For Integrated Care; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A healthcare service provider in Singapore is seeking a Care Consultant to assist clients and their caregivers in navigating health and social care systems. Responsibilities include conducting assessments, collaborating with multidisciplinary teams, and implementing care plans. Candidates should have a professional qualification in Nursing or a related field, with at least 3 years of experience in relevant healthcare settings.

Qualifications

• At least 3 years of experience in related field in acute and/or community healthcare settings.
• Knowledge in geriatrics, care coordination, and customer services is an advantage.
• Able to work independently and multitask effectively under pressure.

Responsibilities

• Review and analyse clients' records to understand their care history.
• Conduct interviews with clients in various settings.
• Collaborate with multidisciplinary teams to formulate care plans.

Skills

Interpersonal skills

Communication skills

Critical thinking

Problem-solving skills

Organizational skills

Education

Professional qualification in Nursing or related field

Tools

Microsoft Office

Job description

Being part of the Care Transition team, the Care Consultant plays a vital role in assisting clients and caregivers in navigating the complexities of health and social care systems.

The job scope includes:

• Review and analyse clients' records and application history to understand their care related history and status.
• Conduct interviews with clients to gather information on their needs in various settings, including hospitals, clients’ homes, and other pertinent locations.
• Perform relevant assessments e.g., interRAI, Residential Assessment Form (RAF), Functional Assessment Report (FAR), Modified Barthel Index (MBI), Abbreviated Mental Test (AMT), Clinical Frailty Scale (CFS) and other relevant assessment tools.
• Leverage on the assessment done by other health professionals such as Mini-Mental State Examination (MMSE), Geriatric Depression Scale (GDS) and other relevant assessment tools, to gather essential information on clients.
• Apply clinical reasoning and critical thinking to interpret assessment findings and identify issues, including red flags that require intervention.
• Collaborate with multidisciplinary teams, including clinicians, social workers, and caregivers, to discuss issues and formulate or refine care plans for optimal outcomes.
• Implement interventions to manage identified issues and red flags, ensuring that clients receive appropriate care and support.
• Share, promote and administer MOH and other agency initiatives, campaigns, programmes, services, schemes and grants and facilitate the application.
• Advocate for clients’ and caregivers’ preferences and address their expectations while ensuring compliance with clinical and operational guidelines.
• Educate clients and caregivers on managing clients’ conditions to enhance their ability to engage in self‑care and cope effectively within the community.
• Serve as a resource and point of contact for clients and caregivers, building and maintaining strong relationships.
• Refer clients to appropriate healthcare providers and community care partners based on their needs.
• Assist and contribute as a subject matter expert for the continuous improvement of systems, processes, and services.

Job Requirements

• Professional qualification in Nursing, Social Work, Counselling, Allied Health disciplines or a similar field along with relevant industry experience.
• At least 3 years of experience in related field in acute and/or community healthcare settings in Singapore.
• Knowledge in geriatrics, care coordination, community services and customer services will be an added advantage.
• Proficient in Microsoft Office.
• Pro‑active work attitude with good interpersonal, communication and organizational skills.
• Exhibit strong critical thinking and problem solving skills while setting priorities.
• Good collaborator who is able to work effectively and harmoniously with internal and external stakeholders.
• Able to work independently, multitask effectively under pressure and highly adaptable to changes.