Care Ambassadors, Patient Experience Transformation (Contract)

Changi General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is seeking Care Ambassadors for Patient Experience Transformation. The role includes engaging with patients, guiding them in using digital services, and ensuring a positive experience. Candidates should have at least 2 years of relevant experience and good interpersonal skills. The position requires commitment to work on weekends, as per a 5-day work week.

Qualifications

• Minimum 2 years of relevant working experience.
• Able to commit to work at least 1 permanent Saturday or Sunday.

Responsibilities

• Provide guidance to use digital services of the hospital.
• Engage proactively with patients to deliver a positive experience.
• Respond to patients’ enquiries and concerns promptly.

Skills

Interpersonal skills

Communication skills

Education

Minimum ‘N’ / ‘O’ Level

Job description

Care Ambassadors, Patient Experience Transformation (Contract)

You will report to the Executive (Journey Experience) and interface with Patient Experience Transformation (PXT) team and stakeholders to provide patient engagement, conveyancing and way finding services. You will also engage with staff and public volunteers to deliver transformed experiences. Your work areas include Emergency Dept Operations, Outpatient clinics / centres, Inpatient wards and other public areas.

Responsibilities:

• Digital Influencer - Provide guidance to use the digital services of the hospital
• Patient Relations - Proactive Engagement with patients to deliver a positive experience
• Respond to patients’ enquiries, concerns and feedback promptly in a courteous manner
• Support hospital care team to carry out patient service duties
• Interface with Volunteers in related task
• Assist in collating feedbacks & responses from patients & staff
• Provide suggestions in improving patient and staff experience
• Perform any other duties assigned from time to time

Requirements:

• Minimum ‘N’ / ‘O’ Level with at least 2 years of relevant working experience
• Able to commit to work at least 1 permanent Saturday or Sunday on a 5- day work week
• Good interpersonal & communication skills
• Candidate with healthcare experience will have an advantage

Only shortlisted candidates will be notified.