CARDLINK Application Production Support Analyst (Mainframe COBOL)

D L RESOURCES PTE LTD; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

A technology services company in Singapore is seeking a Mainframe Production Support Analyst to manage support requests and resolve incidents. Candidates should have at least 8 years of Mainframe experience and 5 years with CARDLINK. This role involves performing daily health checks and analyzing production problems to ensure quality service delivery. Knowledge of COBOL, JCL, and other mainframe technologies is essential.

Qualifications

• At least 8 years of Mainframe experience required.
• 5 years of hands-on experience with CARDLINK is necessary.
• Expertise in COBOL, JCL, VSAM, CICS, MQ Series, and Ezytrieve needed.

Responsibilities

• Handle support requests and incidents to ensure quality service delivery.
• Perform daily health checks of applications and processes.
• Analyze production problems and recommend solutions.
• Ensure efficient progression of incidents and changes.

Skills

Mainframe experience

CARDLINK experience

COBOL

JCL

VSAM

CICS

MQ Series

Ezytrieve

Endevor

File-Aid

Control-M

Job description

Responsibilities

• The Mainframe Production Support Analyst will handle all support requests, incidents, issues and tickets to ensure flawless and quality delivery of service to end-users.
• Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and infrastructure teams to resolve incidents and/or mitigate outages.
• Perform in-depth analysis of production problems, identifies root causes and recommends solutions to resolve application malfunctions and prevent recurrence.
• Ensure all incidents and changes are progressed efficiently and effectively to meet application service levels.
• Help in identifying, coordinating, and implementing initiatives/projects that promotes efficiency and optimization of daily processes.
• Proactively identify opportunities to improve system efficiency and/or availability. Investigate production issues, determine production defect severity and provide workaround to user if feasible to move business forward

Qualifications

• At least 8 years of Mainframe experience.
• At least 5 years of solid CARDLINK (Credit and Debit Card System) hands-on experience.
• Cards and payments domain knowledge.
• Expert knowledge and experience in COBOL, JCL, VSAM, CICS, MQ Series, Ezytrieve.
• Expert knowledge and use of Mainframe tools such as Endevor, File-Aid, Control-M.
• Prior application or production support experience is a plus.