Captain Waiter / Waitress Supervisor

L-GLOBAL CONSULTANT PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A prominent restaurant management firm in Singapore is seeking an experienced manager to oversee general operations, customer service, and compliance with food safety regulations. The ideal candidate will handle staff scheduling, customer complaints, and inventory management in a fast-paced environment. Must be available for a 6-day workweek including weekends and public holidays.

Qualifications

• Experience in general management and customer service.
• Ability to work in a fast-paced environment.
• Strong communication skills to resolve customer complaints.

Responsibilities

• Manage restaurant staff's work schedules.
• Conduct inspections to maintain hygiene standards.
• Oversee food preparation, presentation, and storage.

Job description

Responsibilities

• General Management
• Customer Services
• F & B
• General Work
• Taking orders from the customer
• Serve food and beverages to customer
• Responsible for clearing, collecting and returning food and beverage items to the proper area
• Managing restaurant staff's work schedules
• Conducting regular inspections of the restaurant kitchen to determine whether proper standards of hygiene and sanitation are maintained
• Overseeing food preparation, presentation, and storage to ensure compliance with food health and safety regulations
• Checking in on dining customers to enquire about food quality and service
• Monitoring inventory and ensuring that all food supplies and other restaurant essentials are adequately stocked
• Monitoring the restaurant’s cash flow and settling outstanding bills
• Reviewing customer surveys to develop and implement ways to improve customer service
• Resolving customer complaints in a professional manner
• Able to handle work in a fast-paced environment
• 6 days work week including weekends and public holidays