Captain - Lobby Lounge

CONRAD SINGAPORE MARINA BAY; Singapore; On-site; SGD 33,000 - 50,000; Full time

Benefits offered by this job

Go Hilton programme

Job summary

Conrad Singapore Marina Bay is seeking a Lobby Lounge Captain to supervise the Waiters/Junior Captains and ensure service excellence in the outlet, coordinating with kitchen and bar to deliver flawless guest experiences.

You'll train and motivate the team, welcome guests, take orders, handle cash, and maintain brand standards while adhering to health and safety guidelines. Hospitality experience and a positive attitude are essential.

Qualifications

• Experience in Food & Beverage and/or hospitality industry.
• Cash handling experience.
• Knowledge of Food Hygiene Regulations.
• Excellent communication and customer service skills.
• Flexibility and ability to work in teams or alone.

Responsibilities

• Supervise a team of Waiters/Junior Captains in the outlet to ensure services meet brand standards.
• Train, motivate, and discipline the team; ensure smooth operation and guest satisfaction.
• Welcome guests in a polite and friendly manner and take/deliver orders.
• Coordinate with kitchen and bar; manage tasks and inventory checks.
• Ensure compliance with health and safety regulations and cash handling procedures.

Skills

Customer service

Communication

Cash handling

Food hygiene knowledge

Teamwork

Flexibility

Positive attitude

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

A Lobby Lounge Captain assists the Supervisor with activities coordination of the guest services team to deliver an excellent experience while supporting the team and ensuring compliance with health and safety requirements.

What will I be doing?

As Lobby Lounge Captain you would be required to supervise a team of Waiters/Junior Captains in the assigned station to ensure that services rendered to guests in the outlet are in accordance with the brand standards. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Able to work in all areas of the respective outlet / restaurant of Food and Beverage
• Assist in training, motivating, disciplining, directing and supervising the work of the team in the outlet operation
• Welcome guests in a polite and friendly manner
• Take and deliver customer orders, consistently demonstrating high levels of customer service
• Assist to prepare set ups for tables and/or rooms
• Check all team members task and utility to ensure smooth coordination between kitchen, bar and service
• Follow correct reporting procedures if faced with issues or challenges
• Manage guest queries in a timely and efficient manner
• To perform any assigned administrative task such as requisitions, operating equipment control and monitory inventory
• Ensure Food and Beverage orders are of a consistently good standard and delivered in a timely manner
• To ensure and perform proper cash handling procedures
• Up-sell with latest departmental incentives
• Ensure compliance of brand standards
• Strive to achieve departmental targets
• Ensure cleanliness of work areas
• Comply with hotel security, fire regulations and all health and safety legislation
• Comply with local licensing laws
• Be environmentally aware
• Assist other departments wherever necessary and maintain good working relationships
• To perform any other duties as assigned

What are we looking for?

A Lobby Lounge Captain serving Hilton Brand hotels and vacations is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• Positive attitude
• Good communication skills
• Commitment to delivering high levels of customer service
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Previous Food & Beverage and/or industry experience
• Experience with cash handling
• Knowledge of Food Hygiene Regulations

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.