Call Centre Team Lead (1 year contract) #NKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A call center company in Singapore is looking for a capable supervisor to manage a team of call centre agents. The role involves monitoring performance, conducting training, and ensuring high customer service standards. Interested candidates should email their resumes for consideration.

Responsibilities

• Supervise and manage a team of call centre agents to meet daily and monthly performance targets.
• Monitor call quality, handle escalations, and ensure excellent customer service standards.
• Conduct regular coaching, training, and performance reviews for team members.
• Manage scheduling, attendance, and shift coverage to ensure smooth operations.
• Track and report team metrics, KPIs, and call centre performance to management.
• Identify process improvements to enhance operational efficiency and customer experience.
• Assist in recruitment and onboarding of new call centre staff as required.

Job description

• Supervise and manage a team of call centre agents to meet daily and monthly performance targets.
• Monitor call quality, handle escalations, and ensure excellent customer service standards.
• Conduct regular coaching, training, and performance reviews for team members.
• Manage scheduling, attendance, and shift coverage to ensure smooth operations.
• Track and report team metrics, KPIs, and call centre performance to management.
• Identify process improvements to enhance operational efficiency and customer experience.
• Assist in recruitment and onboarding of new call centre staff as required.

Interested applicants may email resume to [e-mail]

Chooi Kelly (CEI Registration No: R25136207)

Recruit Express Pte Ltd (EA: 99C4599)

We regret only shortlisted candidates will be contacted