Call Centre Supervisor/Senior Call Centre Executive

TALENTVIS SINGAPORE PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A customer service operations firm in Singapore is seeking an experienced Call Centre Supervisor/Senior Call Centre Executive. Responsibilities include supervising a team, monitoring performance, and handling customer complaints. The role requires proven experience in a supervisory capacity and strong communication skills. Salary starts at $3000 based on experience. Interested candidates should email their resumes.

Benefits

AWS + VB Entitlements

Qualifications

• Proven experience in a supervisory role in a call center environment.
• Strong communication and interpersonal skills.
• Ability to handle escalated queries professionally.

Responsibilities

• Supervise a team of customer service representatives.
• Monitor daily call volumes and agent performance.
• Handle escalated customer queries and complaints.
• Ensure communication between call center and other departments.
• Monitor KPIs like customer satisfaction and handling time.
• Train and mentor call center agents.

Skills

Customer service management

Team supervision

Conflict resolution

Performance monitoring

Job description

Overview

Call Centre Supervisor/Senior Call Centre Executive

Looking for an experienced Call Centre Supervisor/Senior Call Centre Executive.

Salary: $3000 (Depending on experience)

Location: Central

Working days: Any 5 days, Morning to Night, 9 hours/shift

AWS + VB Entitled

Start ASAP

Key responsibilities

• Supervise a team of customer service representatives handling calls
• Monitor daily call volumes, agent performance, and quality of service
• Handle escalated customer queries and complaints with professionalism and resolution-focused approach
• Ensure prompt communication between call centre and other departments in the organisation
• Monitor and report on key performance indicators (KPIs), including average handling time, customer satisfaction, and first call resolution
• Train, mentor, and coach call center agents on key processes, tools, and soft skills
• Ensure compliance with internal service level agreements (SLAs) and standard operating procedures (SOPs)
• Assist in resource planning, shift scheduling, and team rostering

Suitable candidates will be contacted within 1-3 working days.

If interested, please drop an email to [e-mail] with a copy of your resume.

Talentvis Singapore Pte Ltd
EA Personnel Name: Sharon Tan Ying Ying
EA License No: 04C3537
EA Personnel No: R25129238