Call Centre Officers (Many Vacancies)

OAKTREE CONSULTING; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A consulting firm in Singapore is looking for an Outbound Call Associate to proactively engage customers and gather critical information through surveys. Responsibilities include meeting performance indicators and providing quality customer service. Candidates should possess a Diploma or equivalent and have 1-2 years of experience in a call centre. Fluency in a second language is preferred.

Qualifications

• Minimum C5 for English O level.
• Preferably with 1 to 2 years of working experience in call centre environment and/or service-related industry.

Responsibilities

• Proactive contact and engage customers to gather critical information.
• Meet and achieve key performance indicators.
• Resolve customer queries efficiently and escalate issues promptly.

Skills

Good communication skills

Pleasant disposition

Fluency in a second language

Good typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

Responsibilities

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escalate issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.