Call Centre Officers (Many Vacancies)

Oaktree Consulting; Singapore; On-site; SGD 25,000 - 35,000; Full time

Job summary

A consulting firm in Singapore is seeking an Outbound Call Associate to engage customers and gather survey information. Ideal candidates should have a diploma or equivalent and experience in a call center environment. Strong communication skills and fluency in a second language are preferred. The role requires resolving customer queries and achieving performance targets. Competitive remuneration and professional growth opportunities are offered.

Qualifications

• Minimum C5 for English O level.
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry.

Responsibilities

• Proactive contact and engage customers to gather critical information.
• Meet and achieve key performance indicators.
• Acquire strong knowledge of products and services.
• Provide quality customer service and prompt follow-up.
• Resolve customer queries efficiently.

Skills

Good communication skills

Fluency in a second language

Computer literate

Good typing skills

Education

Diploma / NITEC / GCE ‘O' Level or equivalent

Job description

Outbound Call Associate

• Proactive contact and engage customers to gather critical information through survey activities
• Meet and achieve the individual and company’s key performance indicators
• Acquire a strong knowledge of the products and services, culture and processes
• Provide quality customer service and prompt follow-up to customers over the phone and/or email
• Listen to customers’ needs, probe to redirect to the intent of the question and offer alternative solution
• Resolve customer queries efficiently and escape issues promptly
• Submit regular reports to Team Lead and propose new ideas and strategies to improve work performance
• Other duties as assigned by Team Lead and/or Branch Head

Requirements

• Diploma / NITEC / GCE ‘O' Level or equivalent
• Minimum C5 for English O level
• Preferably with 1 to 2 years of working experience in call centre environment and/or service related industry

Special Knowledge or Skills

• Pleasant disposition with good communication skills
• Fluency in a second language
• Computer literate and good typing skills

Please submit resumes to [e-mail] with the following details in MS Word format:

• Position applying for
• Current remuneration
• Expected remuneration
• Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.