Call Centre Officer (Office hours / $2.6K / MNC) #HKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking candidates for a customer service position. Responsibilities include handling inbound and outbound calls, maintaining CRM records, and delivering exceptional service. Candidates should have at least an O-Level qualification and preferably 1 year of experience in customer service or a call center environment. This role involves rotating shifts and offers a salary of $2,600.

Qualifications

• Minimum O-Level qualification.
• Preferably 1 year of experience in Customer Service or Call Centre.

Responsibilities

• Handle inbound and outbound calls professionally, including providing information, answering enquiries, and resolving issues.
• Maintain accurate call records using CRM systems.
• Deliver excellent customer service and ensure timely resolutions.
• Coordinate with other departments for follow-ups or escalations.
• Follow company policies, procedures, and quality standards.

Skills

Customer Service Skills

Communication Skills

Problem Solving

Education

O-Level qualification

Job description

Salary: $2,600
Location: UBI MRT
Duration: ASAP (1 year)

Work Hours (Rotating Shifts):

• 8:30am to 5:30pm (Monday to Friday) | 8:30am to 1:30pm (Alternate Saturday)

• OR

• 8:30am to 6:00pm (Monday to Friday)

Responsibilities:

• Handle inbound and outbound calls professionally, including providing information, answering enquiries, and resolving issues.

• Maintain accurate call records using CRM systems.

• Deliver excellent customer service and ensure timely resolutions.

• Coordinate with other departments for follow‑ups or escalations.

• Follow company policies, procedures, and quality standards.

Requirements:

• Minimum O-Level qualification.

• Preferably 1 year of experience in Customer Service or Call Centre.

If interested, please send me your most updated resume to WA: 65 8544 2998 or email me at: [e-mail]

All candidates’ information will be treated with the strictest confidence

Katherine Carlen

CEI.No: R25157446

Recruit Express Pte Ltd

EA Licence No: 99C4599