Call Centre Officer (Healthcare | Office Hours) #HJO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking a Customer Service Representative to manage customer inquiries and appointment requests through phone, email, and live chat. The ideal candidate should have at least 1 year of experience in a call centre, along with excellent communication skills and telephone etiquette. This role involves liaising with various departments to ensure effective problem resolution. Interested candidates should email their resume to the provided contact.

Qualifications

• At least 1 year of professional customer service experience in a call centre is preferred.
• Excellent communication skills and telephone etiquette.

Responsibilities

• Attend to customer's enquiries and appointment requests promptly.
• Liaise with internal and external departments to resolve issues.

Skills

Excellent communication skills

Telephone etiquette

Customer service experience

Job description

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalating problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements:

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

Interested candidates are invited to email your resume to:

[e-mail]

Jenalyn Ooi Huai Sian (R1765551)

Recruit Express Pte Ltd | Company Reg. No. 199601303W | EA License Number: 99C4599