Call Centre Officer (Healthcare | Office Hours) #HJO

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 30,000 - 38,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to assist customers with inquiries and appointment requests. The ideal candidate should have at least 1 year of experience in a call center, along with excellent communication skills and telephone etiquette. This position involves liaising with various departments to resolve issues effectively.

Qualifications

• At least 1 year of professional customer service experience in a call centre will be preferred.
• Excellent communication skills and telephone etiquette.

Responsibilities

• Attend to customer's enquiries and appointment requests via phone calls, email, and live chat.
• Liaise with internal and external departments to resolve problems.

Skills

Customer service experience

Communication skills

Telephone etiquette

Job description

Job Scope:

• You will attend to customer's enquiries and appointment requests via phone calls, email correspondence and live chat in a prompt and professional manner.
• You will need to liaise with internal and external departments or escalate problems tactfully to facilitate the effective resolution of problems when necessary.

Requirements

• At least 1 year of professional customer service experience in a call centre will be preferred
• Excellent communication skills and telephone etiquette

We are an equal opportunities employer.