Call Centre Officer ($2.6K / East) #HKC

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading recruitment agency in Singapore is seeking candidates for a customer service role involving inbound and outbound call handling. Candidates should have a minimum O/A Level or Diploma and ideally possess at least one year of experience in a customer service or call centre environment. This position offers a contract for 5.5 months, with work hours flexible between weekdays and weekends.

Qualifications

• Minimum O/A Level or Diploma in any field.
• Preferably 1 year experience in Customer Service or Call Centre setting.

Responsibilities

• Handle inbound & outbound calls professionally—provide info, answer queries, resolve issues.
• Maintain accurate call records using CRM systems.
• Deliver excellent customer service ensuring timely resolutions.
• Coordinate with other departments for follow-ups or escalations.
• Follow company policies, procedures, and quality standards.
• Participate in training & team meetings to improve service quality.

Skills

Customer Service

Call Handling

CRM systems

Education

O/A Level or Diploma in any field

Job description

Job Details

Salary: $2,600 + OT Pay (if applicable)

Location: UBI MRT

Duration: ASAP until mid feb 2026 (5.5 months contract, renewable 1 year)

Work Hours: Any 5 days/week (4 weekdays + 1 sat/sun). Options: 8:30AM to 6PM OR 11AM-9PM

Responsibilities

• Handle inbound & outbound calls professionally—provide info, answer queries, resolve issues
• Maintain accurate call records using CRM systems
• Deliver excellent customer service ensuring timely resolutions
• Coordinate with other departments for follow-ups or escalations
• Follow company policies, procedures, and quality standards
• Participate in training & team meetings to improve service quality

Requirements

• Minimum O/A Level or Diploma in any field
• Preferably 1 year experience in Customer Service or Call Centre setting

Application

If interested, please send your most updated resume to WA: 65 8544 2998 or email me at: [e-mail]

All candidates’ information will be treated with the strictest confidence

Katherine Carlen