Call Centre Officer

KAH MOTOR COMPANY SDN. BERHAD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A leading automotive service provider in Singapore seeks a dedicated Call Centre Officer to provide excellent customer service. You will handle phone enquiries, coordinate services, and update customer details in the system. Ideal candidates possess a minimum GCE 'O' level and should be team players with a service-oriented mindset. This role offers various benefits including yearly performance bonuses and medical coverage.

Benefits

AWS

Yearly performance bonus

Dental coverage

Comprehensive medical insurance

Annual Health Screening

Birthday Leave

Qualifications

• Minimum GCE 'O' level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.

Responsibilities

• Attend to customers' phone enquiries and calls deployment.
• Provide service reservations.
• Coordinate breakdown site services for customers.
• Answer live chat queries.
• Make outbound calls for car servicing reminders.
• Update customers' particulars in the system.
• Process online payments.
• Perform other ad-hoc duties as assigned.

Skills

Service-oriented mindset

Team player

Administrative experience

Good discipline

Positive attitude

Education

Minimum GCE 'O' level or equivalent

Job description

We are seeking a dedicated Call Centre Officer to be the friendly voice our customers rely on. Join us and be a part of a team that values dedication and excellent service.

Job Responsibilities

• To attend to customers’ phone enquiries and calls deployment.
• To provide service reservations.
• To coordinate breakdown site services for customers.
• To answer live chat queries.
• To make outbound calls to remind customers for car servicing and surveys pertaining to after sales services.
• To update customers’ particulars in the system.
• To process online payment.
• To perform other ad-hoc duties as assigned.

Job Requirements

• Minimum GCE ’O’ level or equivalent.
• Service-oriented mindset.
• Team player with good discipline and positive attitude.
• Equipped with administrative experience will be an added advantage.

Working hours

• Mondays to Fridays: 0800hrs to 1700hrs/ 0830hrs to 1730hrs/ 0900hrs to 1800hrs
• Alternate Saturdays: 0800hrs to 1700hrs

Join Our Team and Enjoy These Amazing Benefits

• AWS
• Yearly performance bonus
• Dental coverage
• Comprehensive medical insurance
• Annual Health Screening
• Birthday Leave

Location

370 Ubi Road 3 Singapore 408651.

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Thank you for your submission and we regret that only shortlisted candidates will be notified.