Call Centre Customer Service Officer (6-12 months) #NKA

Recruit Express; Singapore; On-site; SGD 20,000 - 60,000; Part time

Job summary

A recruitment agency in Singapore is seeking customer service representatives to handle inquiries and support clients effectively. Responsibilities include acting as the first point of contact, managing calls, and ensuring customer satisfaction. Candidates should have 'O' level or higher qualifications and prior customer service experience. The role offers various working hours, including part-time options.

Qualifications

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline.
• Prior experience in customer service is required.

Responsibilities

• Act as the first point of contact for the customers.
• Support Client’s calls and input information into the system.
• Provide satisfactory explanations to customers.
• Alert superior of recurring service failures.

Skills

Customer service

Effective communication

Education

'O' level or Higher NITEC or Diploma

Job description

Working Hours: 8.30am to 6pm OR Shift hours (5 days work week) OR Part Time 4 hours (5 days work week)

Salary: $13 per hour/$2600 per month

Job Responsibilities

• Act as the first point of contact for the customers
• Supporting Client’s calls
• Calls will be recorded, and information needs to be input into system
• Call are coming in from telephony
• Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
• Provide satisfactory explanations to customers and take remedial action where necessary
• To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
• Ad-hoc duties that related to contact centre projects.

Job Requirements

• Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
• Prior experience in customer service is required

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.