Call Centre Customer Service Officer

Recruit Express; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment agency in Singapore seeks a customer service representative to handle enquiries through phone. The ideal candidate should possess minimum 'O' Level education, strong communication skills, and a positive customer-oriented attitude. Responsibilities include recording customer interactions, solving problems, and supporting ad-hoc projects. Training will be provided, and the role offers opportunities for contract renewal or conversion.

Benefits

Training provided

Opportunities for contract renewal or conversion

Qualifications

• Prior customer service or office administration experience is a plus.
• Ability to work in a fast-paced environment.
• Positive attitude towards customers.

Responsibilities

• Serve as the first point of contact for customer enquiries via phone.
• Handle incoming calls through the softphone system.
• Record call details and customer information accurately.
• Provide timely, satisfactory solutions to customer needs.
• Support ad-hoc contact centre projects.

Skills

Strong communication

Problem-solving

Multitasking

Customer-oriented attitude

Education

Minimum ‘O’ Level / Higher NITEC / Diploma

Tools

Avaya softphone system

Job description

Salary: $2,600 – $2,800

Location: Ubi / Central

Work Schedule:

• 8:30am – 6:00pm (Office hours) OR

• Shift hours, 5 days/week (including 1 weekend) OR

• Part-time: 4 hours/day (5 days/week)

Job Responsibilities

• Serve as the first point of contact for customer enquiries via phone
• Handle incoming calls through softphone system (Avaya)
• Accurately record call details and customer information into the system
• Understand customer needs and provide timely, satisfactory solutions
• Escalate recurring issues to supervisors for follow-up and resolution
• Support ad-hoc contact centre projects as assigned

Requirements

• Minimum ‘O’ Level / Higher NITEC / Diploma in any discipline
• Preferably with prior customer service or office administration experience
• Strong communication and problem-solving skills
• Able to multitask in a fast-paced environment
• Positive, customer-oriented attitude

Additional Information

• 5-day work week (including 1 weekend)
• Training provided
• Opportunities for contract renewal or conversion

How to Apply

Interested applicants, please send your updated resume to [e-mail]

Jasmine Goh

The Outsourcing Team

Recruit Express Pte Ltd

EA License: 99C4599