Call Centre Customer Service - Bank (Up to $3800) #NKA

RECRUIT EXPRESS PTE LTD; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A recruitment agency in Singapore seeks a customer service representative for a role involving handling customer interactions via phone and email, cross-selling bank products, and contributing to service quality KPIs. Candidates must have at least 1 year of call centre experience and be comfortable with shift work. The position offers a contract for 6 months with a salary of up to $3,800.

Qualifications

• Minimum 1 year of experience in call centre environment.
• Must be comfortable working shifts.

Responsibilities

• Handle customer interactions via phone and/or emails within stipulated timeframe.
• Cross-sell bank products and services as appropriate.
• Contribute to Contact Centre service quality KPIs.
• Ensure compliance with Group Policy and local laws.
• Log customers' feedback and service requests diligently.

Skills

Customer service

Communication skills

Problem-solving

Job description

Location

Raffles Place

Duration

6 months contract

Working Hours

• Working Days: Monday to Sunday, including Public Holidays
• Working Hours: 8am to 10.30pm (shift-based coverage), 9 hrs per day including 1 hr lunch break, (shift interval 8am,9am, 10am,1.30pm)
• Work Week: 5 days per week

Salary

Up to $3800

Job Responsibilities

• Handle customer interactions via phone and/ or emails within stipulated timeframe.
• To cross-sell the bank products and services when appropriate.
• Actively perform channel migration to automated channels.
• Contribute actively to Contact Centre service quality KPIs for monthly & annual internal and external quality awards.
• Provide continuous feedback on workflow and productivity improvements.
• Resolve customers’ feedback/ issues within guidelines.
• Conscientious logging of customers’ feedback via GIFT & service requests and enquiries via CRUISE.
• Ensure diligent tracking of open service requests and ensure adherence to SLA.
• Contribute to the Contact Centre in achieving its service targets.
• Ensure all requests or investigations are completed appropriately.
• Ensure follow up and fulfill promises made to our customers.
• Ensure compliance with Group Policy and Standards, local laws and regulations and controls and procedures of the Bank.
• Ensure compliance to waiver empowerment guidelines and zero operational loss.

Job Requirements

• Minimum 1 year of experience in call centre environment
• Must be comfortable working shifts