CALL CENTRE AGENT | Office Hours (UBI/ Chinatown/ Tampines)

DHL Supply Chain Singapore Pte Ltd; Singapore; On-site; SGD 30,000 - 35,000; Full time

Job summary

A leading logistics provider in Singapore is seeking customer-focused individuals to join their team. The role involves acting as the first point of contact for customers, understanding their needs, and ensuring their satisfaction. Candidates should have at least one year of service experience and a minimum education level of O level/higher NITEC. This position requires fluency in English and one additional language, and it's essential to provide timely feedback to customers regarding their inquiries. Competitive benefits and a supportive work environment are included.

Benefits

Shuttle bus services from designated pick up points

Great Workplace culture

Qualifications

• Minimum 1 year of service experience is required.
• Comfortable taking calls in English and one other language.

Responsibilities

• Act as the first point of contact for customers.
• Understand and anticipate customer needs to ensure satisfaction.
• Provide satisfactory explanations and remedial actions when necessary.
• Give proactive feedback to ensure the committed ETA is respected.
• Alert superiors of recurring service failures.

Skills

Customer service

Communication skills

Problem-solving

Education

O level/higher NITEC

Job description

Overview

We are a “Great Place to Work”

Shuttle bus services from designated pick up point

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description

• Act as the first point of contact for the customers

• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction

• Provide satisfactory explanation to customer and take remedial action where necessary

• Provide pro-active feedback to the customer to ensure that the committed ETA is respected

• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements

• Min 1 year service experience

• O level/higher NITEC

• Comfortable in taking calls in English and 1 other language

• This Job Ad has multiple roles and their shift timing varies from range from office hours to shift work positions.