CALL CENTRE AGENT | Office Hours (UBI/ Chinatown/ Tampines)

DHL Supply Chain; Singapore; Hybrid; SGD 20,000 - 60,000; Full time

Job summary

A global logistics company in Singapore is seeking a Call Centre Agent to act as the first point of contact for customers. The ideal candidate will have at least 1 year of service experience, an O level or higher NITEC, and be comfortable taking calls in English and one other language. This role involves anticipating customer needs and ensuring satisfaction through effective communication. Various shift timings available.

Benefits

Shuttle bus services from designated pick up point

Qualifications

• Min 1 year service experience.
• Comfortable in taking calls in English and 1 other language.

Responsibilities

• Act as the first point of contact for the customers.
• Anticipate customer needs and prioritize satisfaction.
• Provide satisfactory explanation to customers.
• Provide pro-active feedback regarding ETA.
• Alert superior of recurring service failures.

Skills

Customer service

Bilingual communication

Education

O level/higher NITEC

Job description

CALL CENTRE AGENT | Office Hours (UBI/ Chinatown/ Tampines)

Shuttle bus services from designated pick up point

At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Job Description

• Act as the first point of contact for the customers
• Make effort to understand both internal and external customer, anticipating customer needs and giving high priority to customer satisfaction
• Provide satisfactory explanation to customer and take remedial action where necessary
• Provide pro‑active feedback to the customer to ensure that the committed ETA is respected
• Alert superior of recurring service failures so that corrective actions may be taken to avoid future problems

Job Requirements

• Min 1 year service experience
• O level/higher NITEC
• Comfortable in taking calls in English and 1 other language

This Job Ad has multiple roles and their shift timing varies from range from office hours to shift work positions.