Call Centre Agent (Inbound Calls) | $2,600 | 1 Year Renewable Contract | Central

RecruitFirst; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading recruitment firm in Singapore seeks a Call Centre Agent for inbound calls. The role involves delivering exceptional service to customers, handling inquiries, and ensuring high-quality interactions within a call center environment. Candidates should have previous call center experience and be able to manage crisis calls. This is a one-year renewable contract with competitive salary and incentives.

Benefits

Comprehensive training

KPI Incentives

Stable contract

Qualifications

• Existing or past call center experience is required.
• Ability to handle crisis calls calmly and effectively.
• Self-motivated and capable of working independently.

Responsibilities

• Deliver high-standard service to customers on inquiries.
• Handle feedback and complaints efficiently.
• Ensure accurate CRM updates for customer interactions.
• Meet productivity and quality targets consistently.

Skills

Call center experience

Crisis management

Motivation

Job description

Call Centre Agent (Inbound Calls) | $2,600 | 1 Year Renewable Contract | Central

🌟 Comprehensive training provided!
💖 Long-standing, stable contract that has been successfully running for many years.

Location (Nearest MRT): Ang Mo Kio

Salary: Up to $2,600 + KPI Incentives

Duration of Work: 1 Year Contract (Renewable / Convertible)

Work Days & Hours: Mon to Fri, Office Hours + Alt Sat Half Day

Responsibilities

• To deliver personalized and high-standard professional service to customers on related enquiries in an effective and efficient manner.
• Attend to customers’ feedback or complaints in a timely manner.
• To handle calls within the First Call Resolution (FCR) and only to escalated complex cases to Department Officer.
• Create or update customer interactions accurately within CRM to keep track of customers’ enquiries and history.
• Providing feedback on behalf of customers on the effectiveness and soundness of policies and procedures.
• To meet the productivity components on both individual and team level (AHT, TPH, SL targets).
• Taking care of own wellbeing and contribute productively and effectively.
• To meet the quality components (CSAT, monthly quiz and audit targets).
• To be cross trained in another skillset or domain.

Requirements

• Existing / past call center experience.
• Ability to recognize crisis call and react immediately in a calmly manner.
• Motivated with the ability to work without supervision.

Interested applicants, please Apply Now.

Kindly understand that only shortlisted candidates will be notified.