Call Centre Agent in Bank - PM Shift

PERSOL; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A well-established local bank in Singapore is seeking a Customer Service Officer to join their consumer banking team. The role involves delivering personalized service to customers over the phone, addressing inquiries related to banking products and services. Ideal candidates should possess good communication skills and previous call center or banking experience. This opportunity includes training and offers flexibility with night shifts.

Benefits

Training provided

Continuous support

Attractive allowances

Qualifications

• Good written and verbal communication skills.
• Call center experience and banking experience preferred.

Responsibilities

• Deliver personalized service over the telephone to customers.
• Understand customers' needs and provide appropriate solutions.
• Consistently deliver excellent quality service to achieve customer satisfaction.
• Solicit customers' feedback for improvement actions.

Skills

Communication skills

Customer service

Job description

Overview

We are partnering with a well-established local bank in Singapore, offering consumer, SME and corporate banking services across Asia and the Middle East. We are currently seeking a Customer Service Officer to join their consumer banking team.

Benefits & Training

• Training provided and continuous support from superior
• Great banking career opportunity
• Must be open to night shifts and must be flexible
• Attractive Allowances
• First 3 months training (office hours) before night shift

Responsibilities

• Deliver personalized service over the telephone to customers in a call centre on banking products, accounts, and services enquiries in an effective and efficient manner
• Understand customers’ needs and provide appropriate solutions and attention
• Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
• Solicit customers’ feedback and identify problem trends for improvement actions

Requirements

• Good written and verbal communication skills
• Call centre experience and banking experience preferred

We regret that only shortlisted candidates will be notified.