Call Centre Agent (General Enquiries Hotline)

Singapore General Hospital; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading healthcare institution in Singapore is hiring a Call Centre Agent for the General Enquiries Hotline. Responsibilities include managing calls, directing to appropriate stakeholders, and handling emergencies with a high service quality. Applicants should have excellent communication skills and be willing to work rotating shifts. This full-time role is a great opportunity to contribute to excellent healthcare support.

Qualifications

• Excellent oral and written communication skills.
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint).
• Willing to work 3 rotating shifts, including weekends and public holidays.

Responsibilities

• Support the Call Centre Department by managing calls, faxes, and emails.
• Handle general enquiries and emergency activations.
• Maintain confidentiality in all communications.

Skills

Oral communication

Written communication

Microsoft Office proficiency

Education

NITEC in any discipline

Diploma in any discipline

Job description

Call Centre Agent (General Enquiries Hotline)

Join us to apply for the Call Centre Agent (General Enquiries Hotline) role at Singapore General Hospital.

Job Responsibilities

You will support the Call Centre Department by answering and managing calls, faxes, and emails from members of the public, patients, staff from other government agencies, and health institutions, including internal staff. Your role involves handling general enquiries and emergency activations with the highest service quality and operational standards.

Your duties include, but are not limited to:

• Answering incoming and outgoing calls promptly, maintaining confidentiality in accordance with hospital policies
• Directing calls to appropriate internal and external stakeholders
• Updating contact details and relevant information in the Call Centre Enquiry System
• Handling and resolving complaints
• Performing emergency activations (e.g., Code Blue, Trauma, Acute Stroke)
• Reporting faults on telecommunication equipment
• Performing other related duties as assigned

Job Requirements

• NITEC in any discipline; a Diploma in any discipline will be recognized for senior positions
• Excellent oral and written communication skills
• Proficient in Microsoft Office applications (Excel, Word, PowerPoint)
• Willing to work 3 rotating shifts, including weekends and public holidays

Additional Information

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Healthcare Support
• Industries: Hospitals and Healthcare

This job posting is active. Apply now to join Singapore General Hospital and contribute to providing excellent healthcare support.