Call Centre Agent

Pinnacle Credit Services Pte Ltd; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading credit services provider in Singapore is looking for candidates to handle inbound and outbound collection calls. Responsibilities include managing overdue accounts, arranging payments, and performing administrative tasks. Candidates should have at least 1 year of customer service experience and possess strong communication and interpersonal skills. This position requires proficiency in English. Salary is up to $3000 depending on experience.

Qualifications

• At least 1 year of working experience in customer service.
• Must be highly independent and a team player.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Handle inbound and outbound collection calls in a call centre environment.
• Communicate breakdown of amounts payable to customers.
• Follow up on overdue accounts to ensure timely actions.
• Adopt collection best practices and apply strategies.
• Arrange and negotiate payments with customers.
• Perform administrative duties and account monitoring.
• Update Credit Collection Systems.
• Carry out any other ad-hoc duties assigned.

Skills

Proficient in English

Customer service experience

Communication skills

Interpersonal skills

Organizational skills

Job description

Pinnacle Credit Services Pte Ltd – Aljunied

✅Rotating Shifts : Mondays to Thursdays from 9.00 AM to 7.00 PM and 10.00 AM to 8.00 PM.

On Fridays: 9:00 AM – 6.00PM (fixed shift)

✅Salary: Up to $3000 (depends on experience)

Responsibilities

• Handle inbound and outbound collection calls in a call centre environment
• Communicate and explain breakdown of amount payable to customers in detail
• Follow up on overdue accounts to ensure timely action is taken to achieve collection targets on behalf of clients from the Financial Institutions, Telcom Support Service Providers, Healthcare and Commercial portfolios
• To adopt collection best practices and apply relevant collections strategies to enhance effectiveness
• Arrange and negotiate payment with customers
• Perform administrative duties, enquiries and accounts monitoring
• Update and maintain the Credit Collection Systems
• Any other ad-hoc duties assigned

Requirements (Fastjobs)

• 💠Able to speak proficiently in English
• 💠Possess at least 1 year of working experience in customer service
• 💠Highly independent and organized team player
• 💠Excellent communication and interpersonal skills